Transit Dispatcher: On-Time Routes & Service Quality

MV Transportation; Pomona (CA); On-site; USD 31,000 - 45,000; Full time

Job summary

MV Transportation is seeking a Dispatcher to direct day-to-day route operations and report to Dispatch Supervisors. The role involves daily communication with drivers and clients, ensuring on-time performance, and reporting issues promptly.

The starting pay-rate is $27.58/hr, with engagement in a fast-paced environment and a strong emphasis on service quality. The dispatcher will monitor operations, assign trips as needed, track sign-in/sign-out, and collaborate with supervisors to maintain

Qualifications

• 1 year dispatcher experience preferred.
• 2 years of customer service experience preferred.
• High School diploma or equivalent.
• Experience with Trapeze software.
• Ability to handle multiple tasks simultaneously and stay composed under pressure in a fast-paced environment.
• Demonstrate a high customer service commitment.
• Able to demonstrate professional phone manner.
• Knowledge of the service area is a plus.

Responsibilities

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
• All other duties, as assigned.

Skills

Dispatcher experience

Customer service

Multitasking

Professional phone manner

Knowledge of service area

Education

High School diploma or equivalent

Tools

Trapeze software

Job description

MV Transportation is seeking a Dispatcher to direct day-to-day route operations and report to Dispatch Supervisors. The role involves daily communication with drivers and clients, ensuring on-time performance, and reporting issues promptly.

The starting pay-rate is $27.58/hr, with engagement in a fast-paced environment and a strong emphasis on service quality. The dispatcher will monitor operations, assign trips as needed, track sign-in/sign-out, and collaborate with supervisors to maintain