Route Dispatch Coordinator

MV Transportation; Foxborough (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

MV Transportation in Massachusetts is seeking a Dispatcher to direct day-to-day route operations and report to the Dispatch Supervisors. This role involves daily communication with drivers and clients, monitoring service quality, and ensuring on-time performance.

A high school diploma and customer service experience are preferred. Multitasking, professional phone manners, and knowledge of the service area are essential.

Qualifications

• One year Dispatcher experience preferred.
• Two years of Customer Service experience is preferred.
• High School diploma or equivalent.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
• Demonstrate a high customer service commitment.
• Able to demonstrate professional phone manner.
• Knowledge of the service area is a plus.

Responsibilities

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
• All other duties, as assigned.

Skills

Dispatcher experience

Customer service experience

Multitasking

Professional phone manner

Knowledge of service area

Education

High School diploma or equivalent

Job description

MV Transportation in Massachusetts is seeking a Dispatcher to direct day-to-day route operations and report to the Dispatch Supervisors. This role involves daily communication with drivers and clients, monitoring service quality, and ensuring on-time performance.

A high school diploma and customer service experience are preferred. Multitasking, professional phone manners, and knowledge of the service area are essential.