Transit Dispatcher: On-Time Routes & Service

MV Transportation; Baltimore (MD); On-site; USD 36,000 - 52,000; Full time

Job summary

MV Transportation is seeking a Dispatcher to direct day-to-day route operations in Baltimore, MD. The role reports to Dispatch Supervisors and interfaces with drivers and clients to ensure safe, on-time service and cost-effective performance.

The ideal candidate has 1 year dispatcher experience, strong customer service skills, and familiarity with Trapeze software. A high school diploma is required and multitasking under pressure is essential.

Qualifications

• One year of dispatcher experience preferred.
• Two years of customer service experience preferred.
• High School diploma or equivalent required.
• Experience with Trapeze software.

Responsibilities

• Take client calls and communicate issues with drivers and Supervisors or Dispatch Managers as appropriate.
• Monitor radio, telephones and on-road provision of service for quality.
• Influence positive employee morale and quality customer service.
• Monitor and complete driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitor daily system performance.
• Participate in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
• All other duties, as assigned.

Skills

Dispatcher experience

Customer service

Phone etiquette

Multitasking

Service area knowledge

Education

High School diploma or equivalent

Tools

Trapeze software

Job description

MV Transportation is seeking a Dispatcher to direct day-to-day route operations in Baltimore, MD. The role reports to Dispatch Supervisors and interfaces with drivers and clients to ensure safe, on-time service and cost-effective performance.

The ideal candidate has 1 year dispatcher experience, strong customer service skills, and familiarity with Trapeze software. A high school diploma is required and multitasking under pressure is essential.