Transit Dispatcher: Customer Care & Safety

Transdev; Maryland; On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Vacation: minimum of 5 days per year

Paid Sick Leave: 40 hours yearly for full-time employees

Medical, dental & vision after 90 days

Life insurance and 401(k) retirement benefits

Job summary

Transdev is hiring Dispatchers in Maryland to oversee road service at our WMATA location. The role requires strong customer service skills and the ability to manage emergency situations while ensuring efficient road operations.

Candidates should have a high school diploma, 3-5 years of dispatching experience, and be able to adapt to flexible work schedules. This position offers competitive compensation ranging from $24.38 to $31.93.

Qualifications

• 3-5 years' experience dispatching is required.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance.
• Provide customer support for trip queries and concerns.
• Manage emergency situations for vehicle operators.

Skills

Excellent verbal skills

Interpersonal skills

Customer service skills

Problem solving skills

Analytical skills

Education

High School Diploma or GED

Technical Degree preferred

Job description

Transdev is hiring Dispatchers in Maryland to oversee road service at our WMATA location. The role requires strong customer service skills and the ability to manage emergency situations while ensuring efficient road operations.

Candidates should have a high school diploma, 3-5 years of dispatching experience, and be able to adapt to flexible work schedules. This position offers competitive compensation ranging from $24.38 to $31.93.