Route Dispatcher - Real-Time Ops & Customer Service

MV Transportation; Baltimore (MD); On-site; USD 42,000 - 64,000; Full time

Job summary

MV Transportation in Baltimore is seeking a Dispatcher to direct day-to-day route operations and report to the Dispatch Supervisors. You will communicate with drivers and clients, organize activities to ensure safe, cost-effective, on-time performance, and track sign-in/sign-out times to keep routes timely.

The role involves monitoring radios and telephones, influencing customer service, and coordinating trips to balance workload across routes.

Qualifications

• One year of dispatcher experience preferred.
• Two years of customer service experience preferred.
• High School diploma or equivalent.
• Experience with Trapeze software.
• Ability to handle multiple tasks simultaneously and stay composed in a fast-paced environment.
• Strong customer service commitment and professional phone manner.
• Knowledge of the service area is a plus.

Responsibilities

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Influences positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to ensure even distribution of trips across routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes late or blocked routes and informs Dispatch Supervisors or Managers.
• All other duties as assigned.

Skills

Dispatcher experience

Customer service experience

Multitasking under pressure

Professional phone manner

Education

High School diploma or equivalent

Tools

Trapeze software

Job description

MV Transportation in Baltimore is seeking a Dispatcher to direct day-to-day route operations and report to the Dispatch Supervisors. You will communicate with drivers and clients, organize activities to ensure safe, cost-effective, on-time performance, and track sign-in/sign-out times to keep routes timely.

The role involves monitoring radios and telephones, influencing customer service, and coordinating trips to balance workload across routes.