Part-Time Transit Dispatcher — On-Time Routes & Driver Support

MV Transportation, Inc.; Cary (NC); On-site; USD 24,796 - 35,817; Part time

Job summary

MV Transportation is seeking a part-time Dispatcher in Cary, NC to direct daily route operations and report to Dispatch Supervisors. You will handle driver communications, monitor service quality, and help maintain on-time performance in alignment with client procedures.

The role requires multitasking, strong customer service, and a professional phone manner, with CDL endorsement as a plus. Prior dispatcher and Trapeze software experience are preferred.

Qualifications

• 1 year dispatcher experience preferred.
• 2 years customer service experience preferred.
• High School diploma or equivalent.
• Experience with Trapeze software.
• Ability to multitask and stay composed under pressure in a fast pace environment.
• Strong customer service commitment.
• Professional phone manner.
• Knowledge of the service area a plus.
• CDL with passenger and air brake endorsement required.

Responsibilities

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
• All other duties, as assigned.

Skills

Dispatcher experience

Customer service

Communication

Multitasking

Professional phone manner

Knowledge of service area

Education

High School diploma or equivalent

CDL with passenger and air brake endorsement

Tools

Trapeze software

Job description

MV Transportation is seeking a part-time Dispatcher in Cary, NC to direct daily route operations and report to Dispatch Supervisors. You will handle driver communications, monitor service quality, and help maintain on-time performance in alignment with client procedures.

The role requires multitasking, strong customer service, and a professional phone manner, with CDL endorsement as a plus. Prior dispatcher and Trapeze software experience are preferred.