Route Operations Dispatcher — On-Time Service & Driver Support

MV Transportation; Fairfax (VA); Vor Ort; USD 42.000 - 56.000; Vollzeit

Zusammenfassung

MV Transportation seeks a Dispatcher in the Fairfax, VA area to direct daily route operations and report to the Dispatch Supervisors. The role involves daily communication with drivers and clients, organizing activities for on-time, cost-effective service, and reporting sign-in/out times while ensuring timely routes and addressing service issues.

Responsibilities include taking client calls, monitoring radios and service quality, and supporting a positive work environment.

Qualifikationen

• One year Dispatcher experience preferred.
• Two years Customer Service experience preferred.
• High School diploma or equivalent.
• Experience with Trapeze software.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
• Demonstrate a high customer service commitment.
• Able to demonstrate professional phone manner.
• Knowledge of the service area is a plus.

Aufgaben

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
• All other duties, as assigned.

Kenntnisse

Dispatcher exp

Customer service

Multitasking

Phone manner

Service area knowledge

Communication skills

Ausbildung

High School diploma or equivalent

Tools

Trapeze software

Jobbeschreibung

MV Transportation seeks a Dispatcher in the Fairfax, VA area to direct daily route operations and report to the Dispatch Supervisors. The role involves daily communication with drivers and clients, organizing activities for on-time, cost-effective service, and reporting sign-in/out times while ensuring timely routes and addressing service issues.

Responsibilities include taking client calls, monitoring radios and service quality, and supporting a positive work environment.