Transit Dispatcher: Customer‑Centric Operations & Safety

Transdev; Milwaukee (WI); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Vacation

Sick days

Holidays

401(k)

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Job summary

Transdev in Milwaukee, WI is seeking a Dispatcher to oversee road service through close coordination with Operators and to provide top-tier customer support to clients. The role emphasizes safety and service reliability in a busy transportation environment.

The ideal candidate has 3–5 years of dispatching experience, strong verbal and interpersonal skills, and solid problem-solving abilities. A High School Diploma or GED is required; a technical degree is a plus.

Qualifications

• 3–5 years' dispatching experience.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Subject to DOT drug testing; comply with DOT 49 CFR Part 40 where applicable.

Responsibilities

• Oversee road service by monitoring trip performance, route timeliness, and incidents.
• Provide customer support addressing questions and concerns about trips, including no-shows, cancellations, and missed trips.
• Manage emergency situations for operators and act as liaison with emergency services.
• Oversee daily service by reviewing route performance and proactively addressing issues affecting customer service.
• Perform other duties as required.

Skills

Dispatching experience

Verbal communication

Interpersonal skills

Customer service

Problem solving

DOT compliance awareness

Education

High School Diploma or GED

Job description

Transdev in Milwaukee, WI is seeking a Dispatcher to oversee road service through close coordination with Operators and to provide top-tier customer support to clients. The role emphasizes safety and service reliability in a busy transportation environment.

The ideal candidate has 3–5 years of dispatching experience, strong verbal and interpersonal skills, and solid problem-solving abilities. A High School Diploma or GED is required; a technical degree is a plus.