Dispatcher – Live Ops & Customer Support

Transdev North America; Burnsville (MN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Vacation

Sick leave

Holidays

401(k)

Medical insurance

Dental

Vision

Life insurance

Short-term disability

Long-term disability

Job summary

Transdev North America in Minnesota is seeking a Dispatcher to manage road service, coordinate with operators and handle customer inquiries while prioritizing safety.

The role requires 3-5 years of dispatching experience, strong communication skills and a customer-service orientation. Compensation ranges from $20.00 to $25.00 per hour in a full-time, on-site position with comprehensive benefits.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Skills

Dispatching experience

Customer service

Communication

Problem solving

Education

High School Diploma or GED

Technical Degree preferred

Job description

Transdev North America in Minnesota is seeking a Dispatcher to manage road service, coordinate with operators and handle customer inquiries while prioritizing safety.

The role requires 3-5 years of dispatching experience, strong communication skills and a customer-service orientation. Compensation ranges from $20.00 to $25.00 per hour in a full-time, on-site position with comprehensive benefits.