Transit Dispatch & Customer Service Leader

Transdev North America; Springfield (VA); On-site; USD 33,585 - 43,986; Full time

Benefits offered by this job

Vacation days

Sick leave

Health insurance

Dental & Vision

Life insurance

401k

Company holidays

Job summary

Transdev North America is seeking Dispatchers for our WMATA location. The Dispatcher oversees road service through communication with Operators and provides customer support to clients, with safety as a primary focus.

Ideal candidates have 3–5 years of dispatching experience, excellent verbal and interpersonal skills, and the ability to work shifts or flexible schedules. DOT drug screening and compliance may apply; we offer vacation, sick leave, health benefits, and retirement plans.

Qualifications

• High School Diploma or GED; technical degree preferred.
• 3–5 years’ experience in dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Ability to work shifts or flexible work schedules as needed.
• Subject to a DOT drug test and DOT 49 CFR Part 40 compliance.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Skills

Customer service oriented

Verbal communication

Interpersonal skills

Problem solving

DOT regulation familiarity

Education

High School Diploma or GED

Job description

Transdev North America is seeking Dispatchers for our WMATA location. The Dispatcher oversees road service through communication with Operators and provides customer support to clients, with safety as a primary focus.

Ideal candidates have 3–5 years of dispatching experience, excellent verbal and interpersonal skills, and the ability to work shifts or flexible schedules. DOT drug screening and compliance may apply; we offer vacation, sick leave, health benefits, and retirement plans.