Critical Transit Safety Dispatcher

Milwaukee County Transit System

Milwaukee (WI)

On-site

USD 51,000 - 60,000

Full time

3 days ago

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Job summary

Milwaukee County Transit System is seeking a Public Safety Dispatcher to operate the CAD/AVL system, coordinate with Operators, Route Supervisors, and Security Officers, and ensure safe, on-time transit services in Milwaukee. The role emphasizes incident management, quick decision-making, and collaboration with law enforcement.

The position reports to the Public Safety Manager; shift is 1st shift (6:00am-2:00pm) with an exempt status.

Qualifications

Experience dispatching in a law enforcement, public safety, or transit agency environment.
Emergency Dispatch Certificate or similar preferred.
Five years experience as a certified law enforcement officer and/or dispatcher, Military Police or a public safety role preferred.
A two or four year degree in Criminal Justice, Police Science, or a related field is preferred.

Responsibilities

Coordinate and assign Public Safety Officers and Transit Security Officers to security details and monitor their activity to ensure a timely response and to maximize their security presence.
Dispatch appropriate assistance to the incident, such as Route Supervisors, Public Safety Officers, Transit Security Officers, law enforcement, and EMS.
Provide assistance and direction to Bus Operators and callers in regard to Operator or passenger security incidents.
Manage security calls and ensure high-quality response to incidents handed off by other dispatchers.
Liaise with law enforcement to assist in apprehension of suspects.
Complete Officer Security Reports as needed.
Test and troubleshoot Dispatch communication tools as needed.
Perform other duties as assigned.