Transit Dispatch Supervisor

Keolis America, Inc.; Reno (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

Keolis America, Inc. in Reno, NV is seeking a Dispatch Supervisor to oversee daytime transit operations, supervise drivers, and coordinate dispatch by radio and digital systems. You will input data, answer inquiries, and ensure timely, courteous service.

The role emphasizes professionalism, confidentiality, and teamwork in a fast-paced, safety-conscious environment. A valid driver's license is required; CDL Class B preferred. Strong communication and problem-solving skills are essential.

Qualifications

• 3 Years of transit experience or previous dispatch experience preferred.
• Must have valid driver license; CDL Class B preferred.
• Experience in a fast-paced environment and handling confidential information.
• Union environment experience is preferred.
• Ability to communicate clearly and work in a team with professionalism and accountability.

Responsibilities

• Supervise drivers in directions and immediate situations.
• Coordinate dispatching of drivers via radio calls and data entry.
• Input and retrieve computer data quickly.
• Answer questions and provide information to drivers and clients by phone.
• Deliver exceptional customer service with a professional and courteous manner.
• Use sound judgment to resolve service issues while maintaining a positive experience.
• Maintain accurate files and logs; assist in other departments as needed.
• Communicate problems to managers and uphold workplace ethics and respect.

Skills

Transit experience

Dispatch experience

Driver license

CDL Class B

Customer service

Confidentiality

Team oriented

Conflict resolution

Stress management

Map reading

Tools

Microsoft Office

Job description

Keolis America, Inc. in Reno, NV is seeking a Dispatch Supervisor to oversee daytime transit operations, supervise drivers, and coordinate dispatch by radio and digital systems. You will input data, answer inquiries, and ensure timely, courteous service.

The role emphasizes professionalism, confidentiality, and teamwork in a fast-paced, safety-conscious environment. A valid driver's license is required; CDL Class B preferred. Strong communication and problem-solving skills are essential.