Transit Radio Dispatcher: Critical Ops & Customer Service

Transdev North America; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Vacation up to 25 days

Paid sick leave

Medical, dental & vision after 90 days

401k retirement benefits

Life insurance

Company holidays

Job summary

Transdev North America is hiring a Radio Dispatcher in Las Vegas to oversee service for assigned carriers, monitor trip performance, and respond to customer inquiries with professionalism.

The role requires 3–5 years of dispatching experience and strong communication, problem-solving, and interpersonal skills. It includes handling emergencies, coordinating with operators and emergency services, and ensuring on-time performance.

Qualifications

• Requires High School Diploma or GED (Technical Degree preferred).
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Strong problem solving and analytical abilities.
• DOT drug testing may apply per regulation.

Responsibilities

• Oversees road service assigned carriers by tracking trip performance measures and timetable adherence.
• Provides customer support by responding to questions and concerns regarding trips, including no-shows, cancellations and missed trips.
• Manages emergency situations for vehicle operators and serves as liaison with emergency services.
• Reviews route performance daily to proactively respond to events affecting customer service.

Skills

Customer service

Communication

Problem solving

Analytical skills

Education

High School Diploma or GED

Technical Degree preferred

Job description

Transdev North America is hiring a Radio Dispatcher in Las Vegas to oversee service for assigned carriers, monitor trip performance, and respond to customer inquiries with professionalism.

The role requires 3–5 years of dispatching experience and strong communication, problem-solving, and interpersonal skills. It includes handling emergencies, coordinating with operators and emergency services, and ensuring on-time performance.