Supervisor of Operations - Dispatch

Transit Management of Charlotte; Charlotte (NC); Presencial; USD 58.000 - 81.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid holidays

Paid sick days

Paid personal days

Paid Vacation after completion of one"

Healthcare (Medical, vision, life, and

Dental) - Eligibility after waiting

Flexible Spending Account

Healthcare Spending Account

Dependent Care Spending Account

Defined Benefit (Pension)

Deferred Compensation (457)

Long Term Disability

Paid bi-weekly

Descripción de la vacante

Transit Management of Charlotte is seeking a Bus Dispatcher to ensure scheduled bus services are met by assigning drivers to routes and coordinating dispatch in the bus dispatch office. The role requires flexibility with a rotatable schedule, including 24/7 hours, and preparation of the fleet to meet demand.

Responsibilities include driver assignment, on-time dispatch, and route updates. A DOT physical and CDL with Passenger endorsement may be required within one year, with a strong emphasis on

Formación

• High school diploma or equivalent.
• 2+ years of transportation or dispatch experience.
• Experience in public transit operations preferred.

Responsabilidades

• Assign bus operators to routes and ensure on-time shifts.
• Dispatch buses to meet service requirements and keep departures on time.
• Communicate assignments and updates clearly to operators.

Conocimientos

Attention to detail

Communication

Adaptability

Problem-solving

Educación

High school diploma or equivalent

Descripción del empleo

Description

This position is 100% onsite.

Salary range is from $58,345.00 to $81,345.00 per year.

Submission of a resume is required.

The Bus Dispatcher is responsible for ensuring that all scheduled bus services are met by assigning drivers to routes, ensuring timely dispatch, and managing service departures and arrivals. The Dispatcherworks in the bus dispatch office, coordinating the employment of busoperators to their routes and ensuring the fleet is prepared to meet demand. Dispatchers typically work split shifts to accommodate peak service hours, including the morning rush and late afternoon pull-in periods.

• This position requires flexibility. You will work a rotational schedule throughout the year, which will include 24/7 hours.
• You must be able to complete a DOT Physical and receive at least a one (1) year MEC.
• If you do not currently have a CDL with Passenger endorsement, you will be required to do so within one year.

Responsibilities: The following duties are standard for this position. The omission ofspecific statements of duties does not exclude them from the classificationif the work is similar, related, or a logical assignment for thisclassification.

Driver Assignment and Dispatch

• Assign bus operators to routes according to the daily schedule and ensure all operators are on-time for their assigned shifts.
• Dispatch buses promptly to meet scheduled service requirements, ensuring buses depart on time.
• Communicate with operators regarding their assignments, ensuring clarity and readiness to depart.

Scheduling and Staffing Management andMonitoring

• Ensure that all bus routes are staffed according to the service plan, making adjustments as necessary to cover last-minute absences or delays.
• Track and manage driver pull-outs(morning) and pull-ins (afternoon/evening) to ensure proper coverage duringpeak service hours.
• Coordinate replacement or relief drivers when needed to maintain consistent service.

Communication and Coordination

• Serve as the primary point of contact for bus operators before and during their routes.
• Provide operators with any last-minute updates or route changes, including detours or road conditions affecting service.
• Assist with operator inquiries or requests for support, relaying information to supervisors as needed.

Manage Absences and Schedule Changes

• Monitor attendance, trackoperator absences, and coordinate shift changes or replacements.
• Ensure sufficient coverage ismaintained at all times, particularly during peak hours.
• Communicate with the operationsteam to resolve schedule gaps or challenges.

Coordination with Maintenance andOperations to address schedule disruptions

• Communicate with the maintenancedepartment regarding vehicle availability, ensuring buses are ready fordispatch.
• Work closely with the operationsteam to ensure that all routes are fully covered and service disruptions are minimized.
• Notify operators of any vehicle changes or mechanical issues that may affect their assignment.

Record Keeping and Reporting

• Maintain accurate logs of operator assignments, absences, and shift changes.
• Track any schedule deviations and report them to supervisors for review.
• Generate daily dispatch reports, including operator attendance and on-time performance.

BENEFITS:

• Paid holidays,
• Paid sick days,
• Paid personal days,
• Paid Vacation after completion of one year
• Healthcare (Medical, vision, life insurance, dental) - § Eligibility after waiting period
• Flexible Spending Account, Healthcare Spending Account, Dependent Care Spending Account
• Defined Benefit (Pension) - § Mandatory employee contribution
• Deferred Compensation (457) - § Company matches up to 4% after 1 year
• Long Term Disability
• Paid bi-weekly

Requirements

Core Competencies:

• Attention to Detail: Ensure that all operator assignments and dispatching are accurate and on schedule.
• Communication: Ability to clearly and effectively communicate with operators and other staff.
• Adaptability: Comfortable working in a dynamic environment, especially during peak service hours.
• Problem-Solving: Skilled in making quick adjustments to assignments or dispatch plans to address operator availability or service challenges.

Education:

• High school diploma or equivalent required.
• Additional coursework in transportation, logistics, or communications is a plus.

Experience:

• 2+ years of experience in transportation, logistics, dispatch, or a related field.
• Prior experience in public transit operations is preferred.