Transit Dispatch Lead - Safety, Service & Ops

Transdev; Springfield (VA); On-site; USD 33,585 - 43,986; Full time

Benefits offered by this job

Competitive pay

Paid vacation

Sick leave (40 hours yearly)

Medical, dental & vision coverage (FT)

Job summary

Transdev is hiring a Dispatcher at our WMATA location. The dispatcher oversees road service through communication with operators and provides customer support to clients, with a strong emphasis on safety and service quality.

We seek customer‑service‑oriented professionals who can manage routes, respond to incidents, and coordinate with emergency services. The role requires flexibility to work shifts and a focus on safety in all operations.

Qualifications

• High school diploma or GED. Technical degree preferred.
• 3–5 years’ dispatching experience.
• Excellent verbal, interpersonal and customer-service skills.
• Problem-solving and analytical abilities.
• Must be able to work shifts or flexible schedules.
• DOT drug testing and physical exam may apply; no Schedule I drugs allowed.
• Resume required when applying.

Responsibilities

• Oversee road service by tracking trip performance and ensuring on-time routes.
• Provide customer support for trips including no-shows and cancellations.
• Manage emergencies, liaising between carrier and emergency services.
• Review route performance and proactively handle service-impacting issues.
• Perform additional duties as needed.

Skills

Customer service

Verbal communication

Problem solving

Analytical skills

Adaptability

Education

High school diploma or GED

Technical degree preferred

Job description

Transdev is hiring a Dispatcher at our WMATA location. The dispatcher oversees road service through communication with operators and provides customer support to clients, with a strong emphasis on safety and service quality.

We seek customer‑service‑oriented professionals who can manage routes, respond to incidents, and coordinate with emergency services. The role requires flexibility to work shifts and a focus on safety in all operations.