Window Dispatcher: On-Time Transit Scheduler

Transdev; Baltimore (MD); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Vacation and sick leave

Health/dental/vision insurance

Life insurance & 401K

Job summary

Transdev in Baltimore, Maryland is seeking a Windows Dispatcher/Starter to direct vehicle operators via MOCC, assign vehicles, and manage daily disruptions for on-time performance. The role emphasizes safety, accurate documentation, and effective communication with maintenance and operations teams.

Qualified candidates will have 3–5 years dispatching experience, strong communication skills, and proficiency with Windows/MS Office.

Qualifications

• High school diploma or GED; technical degree preferred.
• 3-5 years' experience dispatching.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible schedules.
• Excellent verbal and written communication skills.
• Detail oriented, well organized, and possess effective time management skills.
• Proven customer service and interpersonal skills.
• Ability to adapt and remain flexible in a fast-paced environment.
• Data entry experience and a general knowledge of Windows-based OS and MS Office Suite.
• Subject to a DOT drug testing and physical if applicable.

Responsibilities

• Schedule and adjust vehicle operators' shifts.
• Utilize spare vehicles to support maintenance program and ensure availability.
• Maintain on-time gate performance and productivity.
• Pull-outs per schedule.
• Communicate effectively with MOCC.
• Document daily events including attendance, issues, emergencies and disruptions.
• Check in operators for shifts.
• Reconcile trip manifests and fares.
• Collect lost and found items and follow procedures.
• Maintain a safe work area and emphasize safety.
• Communicate daily safety messages to operators.
• Maintain daily equipment inventory.
• Review post-trip inspections and alert maintenance to issues.

Skills

Dispatching experience

Problem-solving

Communication skills

Time management

Customer service

Flexibility

Attention to detail

Data entry

Education

High school diploma or GED

Technical degree preferred

Tools

Windows-based OS

MS Office

Job description

Transdev in Baltimore, Maryland is seeking a Windows Dispatcher/Starter to direct vehicle operators via MOCC, assign vehicles, and manage daily disruptions for on-time performance. The role emphasizes safety, accurate documentation, and effective communication with maintenance and operations teams.

Qualified candidates will have 3–5 years dispatching experience, strong communication skills, and proficiency with Windows/MS Office.