Dispatcher

Transdev North America; Capitol Heights (MD); On-site; USD 33,585 - 43,986; Full time

Benefits offered by this job

Vacation: minimum of 5 days per year

Paid Sick Leave: 40 hours yearly

Medical, dental & vision after 90 days

Life insurance

401k retirement benefits

Company holidays

Job summary

Transdev North America is seeking Dispatchers at our WMATA location in Capitol Heights, Maryland. The role focuses on overseeing road service, providing customer support, and ensuring safety standards are met for all operations.

Ideal candidates should possess strong customer service and interpersonal skills, alongside a minimum of 3-5 years of dispatch experience. We offer competitive pay ranging from $24.38 to $31.93 per hour, along with various employee benefits.

Qualifications

• 3-5 years' experience dispatching.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to DOT drug testing and physical.

Responsibilities

• Oversee road service assigned carriers and track performance.
• Manage emergency situations for vehicle operators.
• Provide customer support for trip issues.

Skills

Customer service skills

Problem-solving

Analytical skills

Verbal skills

Education

High School Diploma or GED

Technical Degree (preferred)

Job description

Transdev is hiring Dispatchers at our WMATA location. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Competitive compensation: $24.38 - $31.93

Benefits

• Vacation: a minimum of 5 days per year
• Paid Sick Leave: 40 hours yearly for full-time employees; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.

Key Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

The physical demands described here are representatives of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations can possibly be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• 10% of work is accomplished in doors and in air conditioned or well-ventilated facilities.
• 90% of work is accomplished outside in varying temperature, weather, and humidity conditions; most work is performed alone and in remote locations.
• Frequently stands and walks; ability to sit for up to three hours; walk for long distances and on possible sloped ground or slippery and uneven surfaces; normal manual dexterity and eye-hand coordination; ability to lift or handle material weighing up to 50 to 75 lbs. without assistance; ability to bend, stoop, kneel, crawl, and crouch; and corrected hearing and vision to normal range; verbal communication.
• Exposure to heavy traffic areas while performing the duties of the job.
• Exposure to considerable amounts of dust, vehicle fumes and noise.
• Exposure to cleaning solutions, oils, and other liquids.
• Must be able to travel for company training, meeting or support missions.

Drug-free Workplace

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.