Operations Supervisor

Transdev North America; Springfield (VA); On-site; USD 37,222 - 43,849; Full time

Benefits offered by this job

401(k) retirement plan

Medical, dental and vision insurance

Vacation: minimum two (2) weeks

Sick days: 5 days

Holidays: 12 days

Job summary

Transdev North America is hiring a Transportation Supervisor for the Springfield location in Virginia. The role involves overseeing daily Dispatch operations in a demanding 24/7 environment, ensuring safe and efficient service delivery.

The ideal candidate should possess strong leadership skills, with three to five years of supervisory experience preferred. Benefits include competitive pay, healthcare, 401(k), and generous vacation and sick leave.

Qualifications

• Three to five years of supervisory experience preferred.
• Ability to manage multiple projects while overseeing operations.
• Strong leadership of a diverse group to achieve Dispatch goals.

Responsibilities

• Monitor Operators in service via radio and Dispatching Software.
• Provide coaching for Operators' non‑compliance issues.
• Investigate complaints and feedback to Upper Management.
• Fill in as a Dispatcher when required.

Skills

Leadership

Customer service skills

Project management

Proficiency with RideCo platform

Adaptability

Job description

Transdev is hiring Transportation Supervisors at our WMATA Springfield location. The Operations Supervisor oversees daily Dispatch operations within a 24/7 transportation environment and is responsible for ensuring safe, reliable, and efficient service delivery by monitoring real‑time operations, supporting Dispatch staff, and coordinating with Operators, subcontractors, and support departments.

Benefits

Competitive compensation: Minimum $27.02 per hour – Maximum $31.83 per hour.

• Vacation: minimum two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• 401(k) retirement plan
• Medical, dental and vision insurance
• Life insurance
• Short‑term disability
• Voluntary long‑term disability

Key Responsibilities

• Ensure Dispatchers are actively monitoring Operators in service via radio and Dispatching Software platforms.
• Provide coaching and discipline for Operators' non‑compliance issues, including operational service delays and attendance.
• Oversee improvement in customer and dispatch satisfaction.
• Maintain a professional demeanor and appearance.
• Investigate complaints and provide appropriate feedback to Upper Management.
• Ensure dispatch personnel effectively bridge the communication between operators and customers by monitoring responses to Operator requests.
• Provide coaching and assistance when required.
• Communicate with Management to maximize efficiencies and resolve issues.
• Recommend and implement discipline and direct work of Dispatch employees.
• Handle initial Operator and Dispatcher complaints and escalating as needed.
• Monitor charts and daily graphs to ensure all service calls are managed and completed timely.
• Monitor real‑time call flow, dispatcher availability, service levels and other critical metrics to minimize abandoned calls.
• Fill in as a Dispatcher when required.
• Ensure overall compliance with office policies (uniforms, electronic device use, phone compliance, meal breaks and attendance).

Qualifications

• Ability to manage multiple projects while overseeing operations.
• Three to five years of supervisory experience preferred.
• Strong leadership of a diverse group to achieve Dispatch goals.
• Proficiency with RideCo platform.
• Excellent customer service skills.
• Ability to work independently and follow directions.
• Adaptable and flexible in a dynamic environment.
• Subject to DOT drug testing and physical if applicable (DOT Regulation 49 CFR Part 40).

Physical Demands

• Work outside in varying temperature, weather, and humidity conditions, sometimes alone and in remote locations.
• Sitting for extended periods (up to 6–8 hours per day) and walking long distances on uneven or slippery surfaces.
• Push or pull objects up to 50 pounds; occasionally lift up to 50 lbs.; bend, kneel, or crouch as needed.
• Operate in high‑traffic areas and tolerate dust, vehicle fumes and noise.

Transdev maintains a drug‑free workplace. Applicants must be eligible to work in the United States without sponsorship and must successfully pass a pre‑employment drug screen.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.