Transit Dispatch & Customer Service Specialist

Upper Cumberland Human Resource Agency, Inc.; Tennessee; Hybrid; USD 32,000 - 44,000; Full time

Job summary

Upper Cumberland Human Resource Agency, Inc. seeks a County Office Specialist in Macon County to ensure efficient public transportation services.

The role involves dispatching, routing, daily manifest creation, and maintaining schedules, with strong customer service and clerical duties. The successful candidate will handle data entry, ticket transactions, and documentation while communicating clearly with the public and staff.

Qualifications

• Modern office procedures and equipment knowledge.
• Record keeping and geographic familiarity with the Upper Cumberland.
• Clear oral and written communication.

Responsibilities

• Dispatch and route transit services; monitor schedules and adapt as needed.
• Create and update daily manifests; generate monthly reports.
• Answer inquiries and provide passenger information with courteous service.
• Perform clerical duties: phone, data entry, typing, ticket sales, and records maintenance.

Skills

Dispatching

Scheduling

Data entry

Customer service

Clerical work

Education

High school diploma or equivalent

Job description

Upper Cumberland Human Resource Agency, Inc. seeks a County Office Specialist in Macon County to ensure efficient public transportation services.

The role involves dispatching, routing, daily manifest creation, and maintaining schedules, with strong customer service and clerical duties. The successful candidate will handle data entry, ticket transactions, and documentation while communicating clearly with the public and staff.