County Office Specialist (COS) (Macon)

Upper Cumberland Human Resource Agency, Inc.; Tennessee; Hybrid; USD 32,000 - 44,000; Full time

Job summary

Upper Cumberland Human Resource Agency, Inc. seeks a County Office Specialist in Macon County to ensure efficient public transportation services.

The role involves dispatching, routing, daily manifest creation, and maintaining schedules, with strong customer service and clerical duties. The successful candidate will handle data entry, ticket transactions, and documentation while communicating clearly with the public and staff.

Qualifications

• Modern office procedures and equipment knowledge.
• Record keeping and geographic familiarity with the Upper Cumberland.
• Clear oral and written communication.

Responsibilities

• Dispatch and route transit services; monitor schedules and adapt as needed.
• Create and update daily manifests; generate monthly reports.
• Answer inquiries and provide passenger information with courteous service.
• Perform clerical duties: phone, data entry, typing, ticket sales, and records maintenance.

Skills

Dispatching

Scheduling

Data entry

Customer service

Clerical work

Education

High school diploma or equivalent

Job description

Upper Cumberland Human Resource Agency has an opening for a County Office Specialist (COS) in Macon County. The COS is responsible for ensuring public transportation services are efficiently provided within the assigned county.

Duties include:

• Provide public transportation and para-transit dispatching and routing services to the general public, dispatch deviated fixed route and para-transit vehicles as appropriate
• Create, maintain, and monitor computerized daily manifests/schedules for dispatching and routing transit services; modify and update schedules to improve services
• Monitor the computer and two-way radio for information regarding scheduling issues and field situations; notify the supervisor of situations requiring attention
• Perform a wide variety of clerical duties, including
  • Answering a multi-line phone
  • Data entry
  • Typing duties
  • Selling bus tickets, passes, and collecting fares
  • Maintain accurate records, logs, and files on transportation services; create monthly reports
• Provide a variety of public transportation information to passengers, the general public, and other public agencies
• Provide quality customer service and respond to public inquiries and request for services in a courteous manner.

Qualifications:

• Modern office procedures, methods, and equipment, including computers
• Principles and procedures of record keeping. Knowledge of streets, landmarks, and the geography of the Upper Cumberland
• Ability to interact effectively with the public and co-workers when providing and/or receiving information. Communicate clearly and concisely, both orally and in writing
• Ability to make timely and appropriate decisions regarding the transportation and care of passengers
• Permits a background check, and the background check meets agency requirements
• The position requires a negative pre-employment drug test after the job offer, random drug testing, and reasonable drug suspicion.

The successful applicant will possess a high school diploma or equivalent. Experience working with the public and the ability to provide the knowledge, abilities, and skills needed for the job. This position requires various public transit education classes to maintain and/or add new certifications during employment. The position requires a negative pre-employment drug test after the job offer, random drug testing, and reasonable drug suspicion.