Transit Dispatcher & Customer Service Specialist

Macoupin County Public Health Department; Illinois; On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Life Insurance

Pension

Vacation

Sick leave

Holiday pay

Personal Time

Job summary

Macoupin County Public Transportation is seeking a full-time dispatcher with strong customer service and data-entry skills. You will provide front-line phone support, respond to rider requests, and record rides accurately for billing.

The role requires a valid Illinois driver’s license, good driving record, and ability to pass background checks and drug testing. Training on HIPAA policies and cross-training for additional services is included.

Qualifications

• Minimum High School Diploma or equivalent.
• Two (2) years of customer service experience (transportation preferred).
• Four (4) years’ previous work experience.
• Good communication skills: verbal and written.
• Computer skills and ability to execute critical thinking.
• Must possess a valid Illinois Driver’s License.
• Must have an acceptable, “clean” driving record.
• Must be able to pass pre-employment background check.
• Proof of valid, up to date vehicle insurance.
• Must be up to date on all immunizations and vaccinations.
• Must pass pre-employment and random FTA Drug & Alcohol testing requirements.
• Ability to be mobile without any limitations or restrictions
• Basic Life Support (BLS) certification (or ability to obtain)

Responsibilities

• Provide front line customer service phone service support.
• Respond to customer requests and offer solutions to meet customer needs.
• Thoroughly and adequately record customer ride requests and ensure accurate data entry for billing.
• Communicate with customers, service partners, staff, and fellow health department employees professionally.
• Assist with route assignments and scheduling conflicts as needed.
• Provide phone and electronic contact support for drivers.
• Learn and understand technology, software, procedures, vehicles, and other items/tasks as assigned.
• Work as a team to ensure a safe work environment and meet deadlines.
• Relieve other dispatchers during vacations/time off as needed.

Skills

Customer service

Verbal & written communication

Computer skills

Illinois Driver’s License

Clean driving record

Immunizations

Background check

Education

High School Diploma or equivalent

Tools

CTS Tripmaster

Job description

Macoupin County Public Transportation is seeking a full-time dispatcher with strong customer service and data-entry skills. You will provide front-line phone support, respond to rider requests, and record rides accurately for billing.

The role requires a valid Illinois driver’s license, good driving record, and ability to pass background checks and drug testing. Training on HIPAA policies and cross-training for additional services is included.