Transit Customer Service Specialist

Clark County Public Transportation Benefit Area; Vancouver (WA); On-site; USD 36,000 - 47,000; Full time

Job summary

Clark County Public Transportation Benefit Area seeks an experienced Customer Service Representative to inform riders, handle reservations, process fares, and support public outreach across community events.

The role requires high school completion, strong public relations skills, and the ability to work with diverse customers, including handling confidential information and ADA-related tasks.

Qualifications

• Knowledge of English composition, typing, ten-key calculator, and ability to work with numbers.
• Strong public relations and customer service skills; pleasant and courteous to the public.
• Proficient in Microsoft Word and Excel.
• Ability to read maps, schedules, and timetables; learn transit-specific software programs.
• Ability to handle confidential information and work a variety of shifts including evenings and weekends.

Responsibilities

• Provide information on C-TRAN’s full range of transit services, including route and schedule information, ADA services, trip planning, and fares.
• Screen applications for Paratransit eligibility and provide feedback on services.
• Arrange ride reservations, cancellations, and changes per ADA requirements.
• Process sales transactions, accept payments, calculate change, reconcile cash drawer, and prepare bank deposits.
• Receive and document customer comments with confidentiality.
• Conduct public outreach, talks, events, and surveys; participate in community engagements.

Education

High school diploma or equivalent

Job description

Clark County Public Transportation Benefit Area seeks an experienced Customer Service Representative to inform riders, handle reservations, process fares, and support public outreach across community events.

The role requires high school completion, strong public relations skills, and the ability to work with diverse customers, including handling confidential information and ADA-related tasks.