Customer Service & Dispatch Specialist

Transdev; Redwood City (CA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Paid vacation

Sick leave

Holidays

401(k) retirement plan

Medical, dental and vision

Life insurance

Job summary

Transdev in Redwood City, CA is hiring a Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking a friendly, customer service-oriented person dedicated to safety.

Join Transdev to support transportation operations with a commitment to safety, quality service, and teamwork. This role requires strong communication, computer literacy, and the ability to work in a fast-paced environment.

Qualifications

• High School Diploma, GED or equivalent.
• Fluent in English.
• Computer literate.
• Excellent customer service skills.
• Ability to operate standard telephone system.

Responsibilities

• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
• Respond to customer and client inquiries and concerns with timely, accurate information
• Comprehensive understanding of policies and procedures
• Meet or exceed established performance requirements.
• Other duties as required, including dispatching.

Skills

Fluent English

Customer service

Computer literate

Telephone skills

Education

High School Diploma/GED

Job description

Transdev in Redwood City, CA is hiring a Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking a friendly, customer service-oriented person dedicated to safety.

Join Transdev to support transportation operations with a commitment to safety, quality service, and teamwork. This role requires strong communication, computer literacy, and the ability to work in a fast-paced environment.