Transit Customer Support Specialist

Transdev North America; Lancaster (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Vacation: 70–120 hours per year

Paid sick leave

401k retirement benefits

Job summary

Transdev in Lancaster, California is hiring a Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety.

The role includes responding to inquiries, understanding policies, meeting performance standards, and documenting trip details while working under union payscale and corporate benefits.

Qualifications

• Computer literate.
• Excellent customer service skills.
• Ability to operate standard telephone system.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Responsibilities

• Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor.
• Comprehensive understanding of policies and procedures
• Meet or exceed established performance requirements.
• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
• Other duties as required.

Skills

Customer service

Computer literacy

Telephone system

DOT drug testing awareness

Job description

Transdev in Lancaster, California is hiring a Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety.

The role includes responding to inquiries, understanding policies, meeting performance standards, and documenting trip details while working under union payscale and corporate benefits.