Customer Service & Dispatch Specialist

Transdev North America; Redwood City (CA); On-site; USD 28,929 - 29,797; Full time

Benefits offered by this job

Paid vacation

401(k) retirement plan

Medical, dental, and vision insurance

Life insurance

Job summary

Transdev North America in Redwood City, CA is seeking a Customer Service Representative to serve as a liaison for customers, providing timely and accurate assistance. Ideal candidates will have a High School Diploma and strong customer service skills.

This role includes documenting trip details, responding to inquiries, and maintaining policies. Benefits include paid vacation and holidays, medical, dental, vision, and more. Join a team dedicated to customer satisfaction and safety.

Qualifications

• Must be fluent in English.
• Must have excellent customer service skills.
• Computer literacy is required.

Responsibilities

• Document trip authorizations and details.
• Respond to customer inquiries and concerns.
• Maintain understanding of policies and procedures.
• Meet established performance requirements.

Skills

Fluent in English

Excellent customer service skills

Computer literate

Education

High School Diploma, GED or equivalent

Job description

Transdev North America in Redwood City, CA is seeking a Customer Service Representative to serve as a liaison for customers, providing timely and accurate assistance. Ideal candidates will have a High School Diploma and strong customer service skills.

This role includes documenting trip details, responding to inquiries, and maintaining policies. Benefits include paid vacation and holidays, medical, dental, vision, and more. Join a team dedicated to customer satisfaction and safety.