Public Transit Customer Care Specialist

MTM, Inc; Lake Saint Louis (MO); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM Health is seeking a Customer Care Representative to be the frontline voice for Members, Clients and Facilities. You will handle inbound calls, verify eligibility, and coordinate non-emergent transportation, while maintaining a high level of service.

Responsibilities include scheduling trips cost-effectively, meeting KPIs, addressing inquiries promptly, and documenting customer interactions. A high school diploma and call center experience are required.

Qualifications

• High School Diploma or GED required.
• 1 year of Call Center experience and 6 months of Customer Service experience.
• PC experience and navigation through systems.

Responsibilities

• Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services.
• Provide top-quality customer service experience to a diverse customer population.
• Schedule trips in the most cost-effective manner.
• Meet job specific key performance indicators and goals.
• Respond to inquiries timely and professionally.
• Recognize, handle and refer emergent situations.
• Respond and document customer complaints.
• Support on special projects as needed.

Skills

1 year Call Center experience

6 months Customer Service experience

Strong communication skills

Confidentiality

Multi-tasking

Problem solving

Team-oriented

Independent work, as well as team

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

MTM Health is seeking a Customer Care Representative to be the frontline voice for Members, Clients and Facilities. You will handle inbound calls, verify eligibility, and coordinate non-emergent transportation, while maintaining a high level of service.

Responsibilities include scheduling trips cost-effectively, meeting KPIs, addressing inquiries promptly, and documenting customer interactions. A high school diploma and call center experience are required.