Payments Operations Team Lead

Monroe City Chamber Of; Monroe (LA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

JPMorganChase is seeking a Transactions Supervisor for the Chase Operations Center in Monroe, LA. You will oversee a team responsible for the daily processing of document transactions and the extraction of checks and remittances, ensuring fast, accurate posting and updating of accounts receivable records.

You will coach frontline staff, apply leadership skills, and leverage innovative approaches to improve transaction workflows and customer experience in a dynamic financial services environment.

Responsibilities

• Supervise a team of entry level and front-line employees.
• Lead daily processing of document transactions and extraction of checks and remittances.

Job description

Transactions Supervisor (Chase Operations Center, Auto Services, Monroe)

As a Transactions Supervisor within JPMorganChase, you will supervise a team responsible for daily processing of document transactions and extraction of checks and remittances. Our operation enables customers to accept traditional paper-based payments from clients by capturing information with technology services and transferring it to an output file for accounts receivable updating. The main objective is to expedite collections of payments due by getting the check that's "in the mail" deposited into the biller's account as quickly and accurately as possible. A second objective is to expedite the posting of payment information allowing the customer to update their account records.

You will supervise a team of entry level and front-line employees and leverage your leadership and coaching capabilities to build high-performing, collaborative, and engaged teams. You'll use your basic understanding of innovation, market products, and artificial intelligence to find ways to make transaction processes better and enhance the customer experience.

Additional Postings available from Chase