Director, Implementation & Adoption Business Partner

Ladders; United States; Remote; USD 186,000 - 345,000; Full time

Benefits offered by this job

Health, life, and disability benefits

401(k) plan with company contribution

Generous time off package

Equity incentives and performance cash

Job summary

Ladders is seeking a Director, Implementation & Adoption Business Partner to guide enterprise change efforts across design through deployment in a remote, US-based setting. The role partners across business, technology, and operations to reduce adoption risk and drive successful transformation outcomes in a commercial environment. Location: Remote.

Compensation: $185,500 – $344,500 annually. This cross-functional leader translates strategy into action and equips leaders with tools for adoption

Qualifications

• Bachelor's degree in business, organizational development, psychology, communications, HR/P&O, healthcare, life sciences, or related
• Master's degree or relevant certification preferred
• 8+ years of change management, implementation, adoption, or transformation delivery
• Experience in pharma/biotech/healthcare transformation in commercial settings
• Ability to convert future-state designs into action plans
• Experience with readiness/adoption planning using innovative tools
• Strong written and verbal communication tailored to audiences
• Identify and address adoption risks early

Responsibilities

• Partner with transformation teams to integrate adoption strategies from design to deployment
• Assess change impacts, readiness needs, and adoption metrics across business functions
• Develop and lead implementation and adoption plans focused on outcomes
• Align change management activities across business, technology, and operations
• Equip leaders with tools to foster adoption
• Monitor adoption metrics and feedback to identify barriers
• Lead interventions to mitigate risks and support post-launch adoption

Skills

Change management

Communication

Stakeholder engagement

Strategic thinking

Education

Bachelor's degree or higher

Master's degree or certification preferred

Tools

Change management frameworks

Job description

For our client, we are seeking a Director, Implementation & Adoption Business Partner to join the team of a leader in the Pharmaceuticals & Biotech space.

This role will guide enterprise change efforts that turn future-state designs into practical implementation and adoption plans. You will partner across business, technology, and operations teams to reduce adoption risk, strengthen readiness, and help drive successful transformation outcomes in a commercial environment.

The position is highly cross-functional and focused on aligning change activities from design through deployment and post‑launch sustainment. It is well suited for a leader who can translate strategy into action, equip other leaders with tools for change, and use metrics and feedback to improve adoption.

Location: Remote

Compensation: $185,500 – $344,500 annually

Responsibilities

• Partner with transformation teams to integrate adoption strategies from design to deployment
• Assess change impacts, readiness needs, and adoption metrics across business functions
• Develop and lead comprehensive implementation and adoption plans focused on desired outcomes
• Align change management activities across business, technology, and operations teams
• Equip leaders with tools and strategies to foster successful change adoption
• Monitor adoption metrics and feedback to identify barriers and improve business outcomes
• Lead interventions to mitigate risks and support sustainable adoption post‑launch

Qualifications

• Bachelor's degree in business, organizational development, psychology, communications, HR/P&O, healthcare, life sciences, or a related discipline required
• Master's degree or relevant certification preferred
• 8+ years of experience in change management, implementation, adoption, or transformation delivery
• Experience in pharma, biotech, healthcare, or technology-enabled transformation, particularly in commercial settings
• Proven ability to convert future-state designs into actionable implementation and adoption plans
• Experience facilitating change management assessments and developing readiness and adoption plans using innovative tools
• Strong communication skills with the ability to tailor messages for different audiences
• Ability to identify and address adoption risks early in the process

Benefits

• Comprehensive health, life, and disability benefits
• 401(k) plan with company contribution and match
• Generous time off package including vacation, personal days, and holidays
• Eligibility for performance-based cash incentives and potential annual equity awards

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.