Training & Adoption Specialist

iCatalyst, Inc.; Washington (District of Columbia); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

401K with company match

Health plan

Paid time off

Wellness benefits

Job summary

iCatalyst, Inc. is hiring a Training & Adoption Specialist to support its federal program in the DC metro region. This role focuses on creating training programs, materials, and change-management activities to drive user readiness and successful technology adoption.

The position requires 4+ years of experience, MCT or APTD certification, and the ability to deliver in‑person, virtual, and hybrid sessions while collaborating with cross‑functional teams.

Qualifications

• Minimum four years creating training materials and delivering user training.
• Experience supporting technology adoption and organizational change initiatives.
• Familiar with instructor‑led, virtual, and hybrid training delivery.

Responsibilities

• Develop and execute training strategies to support user readiness and adoption of new technologies.
• Design and maintain training materials including guides, reference materials, and presentations.
• Deliver instructor‑led, virtual, and hybrid training sessions for end users.
• Assess user needs and tailor training to ensure successful technology adoption.
• Support change management efforts and align training with operational requirements.
• Collaborate with cross‑functional teams to deliver solutions and monitor adoption metrics.
• Gather feedback and measure training effectiveness to drive improvements.
• Ensure training complies with security, quality standards, and policy.

Skills

Adult learning principles

Instructional design

Training development

Presentation & facilitation

Change management

Communication

Project management

Training assessment

Education

Bachelor's degree (BA/BS) with 4+ years

Master's degree (MA/MS) with 2+ years

Microsoft Certified Trainer (MCT) or APTD

Tools

Microsoft Office Suite

Microsoft Teams

SharePoint

LMS

Job description

Job ID: 2026_08_T&AS

Training & Adoption Specialist

High – Immediate Hire Hybrid Opportunity - Must be local to the DC/VA/MD area and available to work onsite when needed.

Job ID: 2026_08_T&AS

Role/Title: Training & Adoption Specialist

Priority: High – Immediate Hire Hybrid Opportunity - Must be local to the DC/VA/MD area and available to work onsite when needed.

Clearance Requirement: Public Trust Clearance - Due to federal clearance requirements for this position, only U.S. citizens are eligible. Candidates with visa sponsorship —now or in the future—are not eligible for this clearance.

About ICatalyst iCatalyst, Inc. is a next-generation technology company specializing in Artificial Intelligence (AI), Natural Language Processing (NLP), Machine Learning (ML), and Robotic Process Automation (RPA).

Since 2007, we have partnered with federal and commercial clients to deliver innovative, mission-driven solutions that enhance operational efficiency, digital transformation, and business outcomes.

Our solutions are built on a foundation of agility, security, and scalability, guided by our CMMI ML 3 Services and Software Development framework and backed by globally recognized certifications in ISO 9001:2015 (Quality Management) and ISO/IEC 27001:2022 (Information Security).

Core Capabilities We specialize in AI-Driven Digital Transformation, Cloud and Infrastructure Modernization, Data Engineering and Advanced Analytics, Enterprise IT Modernization and Mission-Focused Program and Change Management.

Why Join iCatalyst?

At iCatalyst, our people are at the center of everything we do.

• Award-winning culture of innovation and a friendly workplace
• Work on cutting-edge AI and digital transformation projects
• Be part of a mission-driven team
• Grow your career in a stable, certified, high-performing organization
• Comprehensive benefits and wellness packages, 401K with company match, competitive pay

Role Overview

We are seeking a Training & Adoption Specialist to join our growing team in support of our federal program.

This is an exciting opportunity to work on cutting-edge technologies and contribute to impactful, mission-critical initiatives.

Key Responsibilities

• Develop and execute training strategies to support user readiness and adoption of new technologies.
• Design, create, and maintain training materials, including user guides, quick reference guides, training presentations, and knowledge management resources.
• Deliver instructor-led, virtual, and/or hybrid training sessions for end users.
• Assess user needs and tailor training approaches to support successful technology adoption.
• Support communication efforts and organizational change management activities to enable smooth transitions for deployed solutions.
• Collaborate with technical teams, stakeholders, and business users to ensure training aligns with solution capabilities and operational requirements.
• Gather user feedback, evaluate training effectiveness, and recommend improvements to training programs and adoption strategies.
• Monitor user adoption metrics and identify opportunities to enhance user engagement and proficiency.
• Provide support and expertise in assigned domain.
• Collaborating with cross-functional teams to deliver solutions.
• Ensure adherence to security, compliance, and quality standards.
• Support continuous improvement and innovation initiatives.
• Special projects as needed.

Required Skills

• Strong knowledge of adult learning principles, instructional design methodologies, and training development best practices.
• Experience designing and delivering instructor-led, virtual, and blended learning programs.
• Proficiency in developing training materials, including user guides, quick reference guides, presentations, job aids, and knowledge management resources.
• Strong presentation and facilitation skills with the ability to engage diverse audiences and communicate complex technical concepts effectively.
• Knowledge of organizational change management and technology adoption methodologies.
• Excellent written and verbal communication skills with the ability to develop clear, concise, and audience-focused instructional content.
• Strong organizational and project management skills with the ability to manage multiple training initiatives simultaneously.
• Ability to assess training needs, evaluate learning outcomes, and recommend continuous improvements.
• Proficiency with Microsoft Office Suite, Microsoft Teams, SharePoint, and common learning management systems (LMS).
• Strong interpersonal skills with the ability to collaborate effectively with technical teams, business stakeholders, and end users.
• Strong analytical and problem-solving abilities.
• Excellent communication and collaboration skills.

Experience & Qualifications

• Minimum of four (4) years of relevant experience developing training materials, conducting user training, supporting technology adoption, or implementing organizational change management initiatives.
• Microsoft Certified Trainer (MCT) or Associate Professional in Talent Development (APTD) certification required.
• Experience developing comprehensive training strategies and user adoption plans for technology implementations.
• Experience creating instructional materials, including user guides, quick reference guides, presentations, and knowledge management resources.
• Experience delivering instructor-led, virtual, and hybrid training sessions for diverse user audiences.
• Experience assessing user readiness, identifying training needs, and tailoring instructional approaches to support successful technology adoption.
• Experience supporting communication efforts and organizational change initiatives associated with technology deployments.
• Experience collecting user feedback, measuring training effectiveness, and recommending improvements to training programs and adoption strategies.
• Proven ability to work in fast-paced, client-focused environments.
• Experience supporting federal programs preferred.

Education

• Bachelor's degree (BA/BS) from an accredited college or university with a minimum of four (4) years of relevant experience; or
• Master's degree (MA/MS) from an accredited college or university with a minimum of two (2) years of relevant experience; or
• A relevant professional certification (e.g., Microsoft Certified Trainer, Associate Professional in Talent Development) with a minimum of four (4) years of relevant experience may be substituted for a formal degree.

Certification Requirements

• Microsoft Certified Trainer (MCT)
• Associate Professional in Talent Development (APTD) certification

Work Location and Schedule

• McLean, VA (Hybrid/Remote)
• Monday – Friday 8AM – 5:30PM EST
• Work schedules and arrangements (remote/hybrid) may be adjusted based on client and program needs

Employment Type

• Full-Time, Salaried (Exempt)

Customer / Contract

• Federal Agency

Compensation

• The likely salary range for this position is $120k-$160k.

Salary range reflects our commitment to pay equity and transparency. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, certifications, labor qualifications, geographic location and contractual requirements and could fall outside of this range.

Clearance Requirements

• U.S. Citizenship required
• Ability to successfully pass a federal background check
• Employment is subject to verification of eligibility to work in the United States

As part of the hiring process, we will ask you to complete a background verification process that may leverage artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

Travel

• Minimal or no travel anticipated

Total Rewards And Benefits

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our benefits package for eligible employees includes a variety of medical plan options, some with Health Savings Accounts, a dental plan option, a vision plan, and a 401(k)-plan offering the ability to contribute both pre- and post-tax dollars up to the IRS annual limits and receive a company match.

To encourage work/life balance, iCatalyst offers employees a variety of paid time off plans, including vacation, sick, 11 Federal holidays, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, insurance are provided or available.

In addition, we offer our full-time employees the following benefits subject to eligibility and iCatalyst policies.

• Phone and internet Reimbursement for eligible employees
• Transportation Support (Uber rides to & from HQ to select locations)
• Training & Education Assistance (per eligibility)
• Annual Wellness Benefit
• Social and Community giveback

Additional Information

• This position is contingent upon contract award and/or client approval, where applicable.
• iCatalyst, Inc. is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics
• Candidates will be required to adhere to client-specific compliance requirements and sign NDAs
• iCatalyst reserves the right to modify job responsibilities, duties, or requirements as business needs evolve

For More Information, Please Visit

iCatalyst Careers Page

iCatalyst Website

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