Training Support Specialist — Learning & Scenario Support

State of Montana; East Helena (MT); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Sick leave

Holidays

Pre-tax FSAs

Employee Assistance Program

Job summary

Montana Department of Justice Law Enforcement Academy is seeking a Training Support Specialist to help manage online and in-person training programs. Responsibilities include monitoring student progress, assisting with training questions, maintaining materials, and supporting classroom operations.

The role requires strong communication, organizational skills, and the ability to work independently across multiple tasks.

Qualifications

• Strong communication and customer service skills.
• Willingness to learn new systems and processes.
• Ability to work independently and manage multiple tasks.
• Familiarity with online learning platforms and basic troubleshooting.
• Organizational skills and attention to detail.
• Ability to set up physical classroom spaces, including basic equipment handling.

Responsibilities

• Facilitate online learning by monitoring student progress and activity.
• Respond to student questions related to online learning platforms, modules, and requirements.
• Update and maintain online learning modules to ensure accuracy and usability.
• Set up multiple classrooms for instructor and student use, ensuring rooms are properly equipped and organized.
• Assist with room checks to maintain classroom readiness and standards.
• Assist with training scenarios, setting up scenario environments, and supporting instructors during active scenario-based training.
• Upload and maintain training-related information within the Academy's internal systems, ensuring data accuracy, completeness, and compliance with established procedures.
• Support the Training Officer Supervisor with special projects, research, data organization, and other assigned tasks.
• Perform other duties as assigned to support overall training operations.

Skills

Communication skills

Customer service

Independent work

Multi-tasking

Online learning platforms

Troubleshooting basics

Organization

Classroom setup

Education

High school diploma

Tools

None

Job description

Montana Department of Justice Law Enforcement Academy is seeking a Training Support Specialist to help manage online and in-person training programs. Responsibilities include monitoring student progress, assisting with training questions, maintaining materials, and supporting classroom operations.

The role requires strong communication, organizational skills, and the ability to work independently across multiple tasks.