Training Programs Support Specialist

New Mexico Department of Justice; Albuquerque (NM); On-site; USD 42,000 - 60,000; Full time

Job summary

New Mexico CYFD is seeking a training support specialist to help organize and monitor agency-wide trainings. You will manage participant registration, coordinate locations, and ensure materials are ready for events.

You will also handle inquiries by phone and email, troubleshoot access issues, and track attendance and surveys. The role emphasizes collaboration with IT, facilities, and program staff, and may involve travel coordination and scheduling across multiple stakeholders.

Qualifications

• Associate's Degree and two years of experience in program administration or project management related to the position, or an equivalent combination totaling four years.
• Experience coordinating or supporting training programs or events.
• Background in customer service or client support, especially in human services or education settings.

Responsibilities

• Provide support to all training activities by overseeing participant registration, organizing meeting locations, and ensuring training materials are printed and delivered.
• Answer inquiries via phone and email and troubleshoot access issues for training platforms or systems.
• Track attendance and completion records, distribute and collect training surveys.
• Coordinate travel requests and monitor/coordinate website updates for training documents and dates.

Skills

Customer service experience

Training coordination

Scheduling management

Tech troubleshooting

Education

Associate's Degree

Tools

Online platforms

Job description

New Mexico CYFD is seeking a training support specialist to help organize and monitor agency-wide trainings. You will manage participant registration, coordinate locations, and ensure materials are ready for events.

You will also handle inquiries by phone and email, troubleshoot access issues, and track attendance and surveys. The role emphasizes collaboration with IT, facilities, and program staff, and may involve travel coordination and scheduling across multiple stakeholders.