Training Specialist I: Onboarding & Leadership Development

ConnectiveRx; Pittsburgh (Allegheny County); On-site; USD 42,000 - 53,000; Full time

Benefits offered by this job

Bonus opportunities

Comprehensive benefits

401(k) plan with employer contribution

Flexible PTO and holidays

Job summary

ConnectiveRx in Pittsburgh, PA is seeking a Training Specialist who will develop, deliver, and coordinate training programs for all Operations employees. You will educate new and existing staff on how to perform their jobs effectively and stay current with new technology, research findings, and market changes.

The role focuses on promoting efficiency and competitive advantage by building employee skills, collaborating with Quality, Operations, and Program Managers, and supporting onboarding of

Qualifications

• BS/BA in Education or related field preferred.
• 1–3 years customer service operations training.
• Understands adult learning processes.
• Has working knowledge of MS Word, Excel and PowerPoint.
• Has strong interpersonal, communication, public speaking, and facilitation skills.
• Has proven skills for delivering training processes and feedback.
• Must be able to work in a fast-paced, high-stress environment with a demanding time schedule.
• Must have schedule flexibility; training can occur outside standard office hours.
• Has strong project management skills with ability to supervise multiple projects.
• Is a good teammate who contributes to a positive team spirit.
• Attendance/Punctuality is consistent and work responsibilities are covered when absent.
• Has strong Decision Making/Problem Solving skills.

Responsibilities

• Develops, delivers, and maintains written materials, training classes, workshops and maintains a master training schedule that includes all schedules for new hires, nesting as well as recurrent and specialty training.
• Conducts training evaluations and needs assessments to ensure that learners and the business needs are being met.
• Delivers soft skills training such as grammar and business writing, interpersonal communication, etc., for employees.
• Coordinates with Quality team to monitor trends and make recommendations for learning needs.
• Works with Operations and Program Managers to implement onboarding of new and existing business.
• Collaborates with teammates to champion and implement professional development and leadership training programs.
• Works within the guidelines of authorized Company policies, procedures, budgets, and good business ethics, coordinates and controls the activities, and programs of the designated areas of responsibility.
• Other duties as assigned

Skills

Interpersonal communication

Public speaking

Facilitation

Project management

Problem solving

Education

BS/BA in Education or related field

Tools

MS Word

Excel

PowerPoint

Job description

ConnectiveRx in Pittsburgh, PA is seeking a Training Specialist who will develop, deliver, and coordinate training programs for all Operations employees. You will educate new and existing staff on how to perform their jobs effectively and stay current with new technology, research findings, and market changes.

The role focuses on promoting efficiency and competitive advantage by building employee skills, collaborating with Quality, Operations, and Program Managers, and supporting onboarding of