Mission-Driven Training & Onboarding Specialist

Paycom; Kansas City (MO); On-site; USD 52,000 - 76,000; Full time

Job summary

CarePortal is seeking a Training Specialist to create a consistent, engaging, and mission-centered learning experience for staff and network partners. This role leads onboarding, updates the training curriculum and certification program, and partners across teams to ensure resources stay aligned with platform capabilities and organizational priorities.

The Training Specialist will facilitate both virtual and in-person sessions, use data and feedback to continually improve training effectiveness,

Qualifications

• 1-2 years experience in instructional design, or related associate or bachelor’s degree
• Experience in building and utilizing blended learning strategies for a diverse set of adult learners
• Strong time management and organizational skills with high attention to detail
• Strong writing and editing skills without overreliance upon AI
• Capability to learn new technologies with a posture of continuous learning
• Demonstrated technical skills in Microsoft Office, Google Suite, and virtual meeting software
• Experience in giving and receiving feedback as part of a culture of continuous improvement

Responsibilities

• Maintain detailed expertise on CarePortal functionality, network structure and implementation, role standards, and performance metrics
• Manage logistics and learning resources of CarePortal U onboarding curriculum
• Assist with facilitating CarePortal Platform Certification review sessions for Implementing Partner teams
• Support and collaborate with supervisors on onboarding and certification journeys of staff and network partners
• Proactively collaborate with other teams on learning resources for implementation best practices, manager training, professional and leadership development
• Manage and improve all LMS courses and their supporting resources
• Support the development and implementation of Leadership and Professional Development content and strategies
• Coordinate a consistent onboarding experience over the first two days for new staff
• Establish and monitor objective performance metrics and user feedback on training content
• Other duties as assigned

Skills

Instructional design

Blended learning

Time management

Editing skills

Tech savviness

Feedback & coaching

Education

Associate or Bachelor’s degree

Tools

Microsoft Office

Google Suite

Video conferencing

Job description

CarePortal is seeking a Training Specialist to create a consistent, engaging, and mission-centered learning experience for staff and network partners. This role leads onboarding, updates the training curriculum and certification program, and partners across teams to ensure resources stay aligned with platform capabilities and organizational priorities.

The Training Specialist will facilitate both virtual and in-person sessions, use data and feedback to continually improve training effectiveness,