Training & SOPs Specialist I – Process & Onboarding

Ahold Delhaize USA; Hyattsville (MD); Hybrid; USD 73,000 - 109,000; Full time

Job summary

Ahold Delhaize USA is seeking a Specialist I in Training & Continuous Improvement to support the development and communication of commercial training programs. You will assist with onboarding for new associates, track training completion, and coordinate updates across ADUSA brands.

The role builds foundational expertise in change management, training, content management and cross-brand collaboration, with a hybrid schedule of 3 in-person days and 2 remote days at core locations in Salisbury, NC;

Qualifications

• Bachelor's Degree or equivalent combination of education and experience.
• 1-3 years' experience in training and development programs, and/or designing solutions to enable learning.
• Project management experience, adept at working under tight deadlines and managing multiple, concurrent projects.
• Exceptional oral and written communications skills, with the ability to gather and synthesize information from a variety of sources.
• Knowledge of adult learning and instructional design methodologies
• Proficient in Microsoft Outlook, Word, PowerPoint and Excel
• Occasional travel as needed 0-30%.

Responsibilities

• Develop and maintain training handbooks, tool kits, resource guides and SOPs for all areas of commercial.
• Create and Maintain SOPs or determined relevant training programs and guides as collaboratively agreed upon by this role, the PS&T Lead and key stakeholders.
• Ensure alignment and adherence to control guidelines for all training programs developed.
• Translate complex concepts into easily understandable language & drive simplicity. Writing/communication style to target merchandising level associates.
• Support the development and execution of all training events, including Days of Development, providing logistical, process and documentation support to facilitate business subject matter experts.
• Support competency-based assessments, updating content and documentation within the Associate Development Hub.
• Ensure SOPs, training content, and process documentation remain synchronized with process updates delivered by PS&T, and functional partners.
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Skills

Training & Development

Project Management

Adult Learning

Instructional Design

Communication Skills

Microsoft Office

Travel Flexibility

Education

Bachelor's Degree

Tools

Microsoft Outlook

Word

PowerPoint

Excel

Job description

Ahold Delhaize USA is seeking a Specialist I in Training & Continuous Improvement to support the development and communication of commercial training programs. You will assist with onboarding for new associates, track training completion, and coordinate updates across ADUSA brands.

The role builds foundational expertise in change management, training, content management and cross-brand collaboration, with a hybrid schedule of 3 in-person days and 2 remote days at core locations in Salisbury, NC;