Senior Process Standards & Training Specialist

Adusa; Hyattsville (MD); Hybrid; USD 106,480 - 159,720; Full time

Job summary

Ahold Delhaize USA is seeking a Specialist III Process, Standards & Training to develop, publish, and manage commercial training programs across our brands. You will onboard new associates, partner with hiring managers, and lead cross-brand projects to integrate SOPs, training materials, and process updates.

The role requires strong expertise in change management, instructional design, and content governance.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5-7 years managing cross-functional training and process improvement initiatives, process standards, and onboarding solutions.
• Ability to run and manage a project initiative from planning through execution.
• PROSCI Certification or willing to obtain within 6 months of hire.
• Ability to leverage adult learning and instructional design methodologies.
• Ability to create process documentation for assigned functional areas, guiding SOP development, standard updates, and process mapping.
• Self-motivated to meet multiple deadlines and business objectives with minimal supervision.
• Ability to build effective relationships with all levels of leadership and peers to ensure alignment and commitment.

Responsibilities

• Develop and maintain role-specific training plans, processes, and standards for assigned areas.
• Make enhancements to course content as needed to improve the learner's experience.
• Develop courseware, to include Interactive multimedia instruction that resonates with adult learners.
• Ensure alignment and adherence to control guidelines for all training programs, processes, standards, and resources developed.
• Lead governance of training content, including version control, cross-brand content alignment, and integration with enterprise competency models.
• Serve as the primary process documentation lead for assigned functional areas, guiding SOP development, standard updates, and process mapping.
• Maintain SharePoint sites, Knowledge Center, and other documentation repositories.
• Translate complex commercial concepts into easily understandable language & drive continuous improvement on processes, learning resources, and associate engagement.
• Support the development and execution of all training events providing logistical, process and documentation support to facilitate business subject matter experts.
• Manage the onboarding and learning process for associates new to role. This includes facilitating conversations between hiring managers, associates, CI Training & SME's as well as leading training sessions related to associate development.
• Serve as a cross-brand training & process liaison, coordinating intake of training & process needs and ensuring alignment on standards and role expectations.
• Review and validate SOP changes for training impact; ensure updated process content is incorporated into documentation repositories and training curriculums.
• Utilize innovative approaches to design, develop, implement, and evaluate training solutions.
• Recommend metrics to measure training results.
• Establishes change interventions and leverages PROSCI methodology as needed.
• Additional job duties may be assigned as needed to meet the needs of the business and support our values.

Skills

Change management

Training development

Adult learning

Instructional design

PROSCI

Stakeholder management

Project management

Content governance

Communication

SOP development

Education

Bachelor's degree or equivalent

Master's degree in education or OD

Tools

Adobe Captivate

SharePoint

LMS

Microsoft Office (Outlook, Teams, Word, PowerPoint, Excel)

Job description

Ahold Delhaize USA is seeking a Specialist III Process, Standards & Training to develop, publish, and manage commercial training programs across our brands. You will onboard new associates, partner with hiring managers, and lead cross-brand projects to integrate SOPs, training materials, and process updates.

The role requires strong expertise in change management, instructional design, and content governance.