Training & SOP Specialist I — Process & Standards

ADUSA Corporate Support; Quincy (MA); Hybrid; USD 63,000 - 109,000; Full time

Job summary

Ahold Delhaize USA is seeking a Specialist I Process, Standards & Training to develop and maintain commercial training programs and SOPs. You will coordinate onboarding and track training progress, working with cross-brand partners to align content and processes.

The role builds expertise in change management, content management, and program updates, with hybrid work that includes in-person and remote days across core locations in Quincy, MA and other sites.

Qualifications

• Bachelor's Degree or equivalent combination of education and experience.
• 1-3 years' experience in training and development programs, and/or designing solutions to enable learning.
• Project management experience, adept at working under tight deadlines and managing multiple, concurrent projects.
• Motivated, dependable and self-directed with experience creating and recommending solutions for opportunities.
• Exceptional oral and written communications skills, with the ability to gather and synthesize information from a variety of sources.
• Knowledge of adult learning and instructional design methodologies
• Proficient in Microsoft Outlook, Word, PowerPoint and Excel
• Strong written and verbal communication skills.
• Occasional travel as needed 0-30%.

Responsibilities

• Develop and maintain training handbooks, tool kits, resource guides and SOPs for all areas of commercial.
• Create and Maintain SOPs or determined relevant training programs and guides as collaboratively agreed upon by this role, the PS&T Lead and key stakeholders.
• Ensure alignment and adherence to control guidelines for all training programs developed.
• Translate complex concepts into easily understandable language & drive simplicity. Writing/communication style to target merchandising level associates.
• Support the development and execution of all training events, including Days of Development, providing logistical, process and documentation support to facilitate business subject matter experts.
• Support competency-based assessments, updating content and documentation within the Associate Development Hub.
• Ensure SOPs, training content, and process documentation remain synchronized with process updates delivered by PS&T, and functional partners.
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Skills

Project management

Oral and written communication

Adult learning

Instructional design

Education

Bachelor's Degree or equivalent

Tools

Microsoft Outlook

Microsoft Word

PowerPoint

Excel

Job description

Ahold Delhaize USA is seeking a Specialist I Process, Standards & Training to develop and maintain commercial training programs and SOPs. You will coordinate onboarding and track training progress, working with cross-brand partners to align content and processes.

The role builds expertise in change management, content management, and program updates, with hybrid work that includes in-person and remote days across core locations in Quincy, MA and other sites.