Training & SOP Specialist I - Process & Onboarding

Adusa; Carlisle (Cumberland County); Ibrido; USD 63.000 - 95.000; Tempo pieno

Descrizione del lavoro

Ahold Delhaize USA is seeking a Specialist I Process, Standards & Training to develop and maintain training handbooks, SOPs, and onboarding materials for our commercial teams.

The role coordinates cross-brand training efforts, tracks completion, and supports change management while ensuring content stays aligned with PS&T updates and key partners.

This role offers a hybrid schedule with in-person and remote days, travel up to 30%, and opportunities to advance in learning and content management.

Competenze

• Bachelor's Degree required or equivalent combination of education and experience.
• 1-3 years' experience in training and development programs, and/or designing solutions to enable learning.
• Project management experience, adept at working under tight deadlines and managing multiple, concurrent projects.
• Exceptional oral and written communications skills, with the ability to gather and synthesize information from a variety of sources.

Mansioni

• Develop and maintain training handbooks, tool kits, resource guides and SOPs for all areas of commercial.
• Create and Maintain SOPs or determined relevant training programs and guides as collaboratively agreed upon by this role, the PS&T Lead and key stakeholders.
• Ensure alignment and adherence to control guidelines for all training programs developed.
• Translate complex concepts into easily understandable language & drive simplicity. Writing/communication style to target merchandising level associates.
• Support the development and execution of all training events, including Days of Development, providing logistical, process and documentation support to facilitate business subject matter experts.
• Support competency-based assessments, updating content and documentation within the Associate Development Hub.
• Ensure SOPs, training content, and process documentation remain synchronized with process updates delivered by PS&T, and functional partners.
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Conoscenze

Communication

Project management

Instructional design

Time management

Formazione

Bachelor's Degree

Strumenti

Microsoft Outlook

Microsoft Word

PowerPoint

Excel

Descrizione del lavoro

Ahold Delhaize USA is seeking a Specialist I Process, Standards & Training to develop and maintain training handbooks, SOPs, and onboarding materials for our commercial teams.

The role coordinates cross-brand training efforts, tracks completion, and supports change management while ensuring content stays aligned with PS&T updates and key partners.

This role offers a hybrid schedule with in-person and remote days, travel up to 30%, and opportunities to advance in learning and content management.