Training Senior

University of Oklahoma; Norman (OK); On-site; USD 28,000 - 29,000; Full time

Job summary

University of Oklahoma in Norman, OK seeks a Training Senior for the Center for Public Management (OU CPM) to monitor and evaluate calls, provide feedback, and document outcomes. Tasks include performing quality checks and audits of inbound/outbound contacts to ensure policy adherence and exceptional customer service.

Qualifications include a High School Diploma or GED and 18 months in data analysis, project coordination, or related experience.

Qualifications

• High School Diploma or GED required.
• 18 months experience in data analysis, project coordination, or related experience.
• Experience with call monitoring, evaluation, and documentation is preferred.

Responsibilities

• Perform call monitoring, evaluation, feedback and documentation.
• Conduct quality checks and audits of inbound and outbound calls and other electronic contacts to ensure policy adherence.
• Provide a high level of customer service and support to stakeholders.

Skills

Data analysis

Project coordination

Call monitoring

Education

High School Diploma or GED

Job description

Targeted salary up to $20.00 - $20.50 per hour, based on experience

Benefits Eligible: Yes

Work Schedule: Monday – Friday, 8:00 a.m. to 5:00 p.m.

Travel: May be required

Position Introduction

Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. The Training Senior performs call monitoring, evaluation, feedback and documentation. Performs quality checks and audits of inbound and outbound calls and other electronic contacts to ensure adherence to policies and procedures and high level of customer service.

If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.

Required Education and Experience

• High School Diploma or GED.
• 18 months experience in data analysis, project coordination, or related experience.

Hiring Contingent Upon a Background Check: Yes

Special Indications

• Position subject to renewal based on availability of funds.