Training Senior

UNIVERSITY OF OKLAHOM; Norman (OK); On-site; USD 25,000 - 26,000; Full time

Job summary

The University of Oklahoma's Center for Public Management is seeking a Training Senior who will support the Training Supervisor in developing, delivering and evaluating learning for new Support Specialists and in continuing development for existing staff. This role matters for improving public service outcomes.

Join a team aimed at making a daily difference for Oklahomans, with regular daytime hours, potential weekend work, and the chance to contribute to training programs that shape frontline

Qualifications

• High School Diploma or GED required.
• Minimum 24 months call center or front-line customer service experience.
• Experience with Adult and Family Service Programs preferred.

Responsibilities

• Support Training Supervisor in developing learning for new staff.
• Deliver and evaluate training for ongoing staff development.
• Coordinate training materials and training schedules.

Skills

Call center experience

Customer service

Inbound phone support

Education

High School Diploma or GED

Job description

Pay Range:Targeted pay range of $18.00 - $18.50 per hour, depending on experience

Benefits Eligible:Yes

Work Schedule:Monday - Friday, 8:00 a.m. to 5:00 p.m. (may include some weekends)

Travel:May be required

Position Introduction:

Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. The Training Senior is responsible for supporting the Training Supervisor in developing, delivering and evaluating learning for new Support Specialists and ongoing developing for existing staff. If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.

Required Education and Experience:

• High School Diploma or GED
• 24 months experience in a call center or front-line customer service

Department Preferences:

• 12 months experience with Adult and Family Service Programs
• 12 months experience with inbound phone support
• 12 months training development and/or facilitation experience

Hiring Contingent Upon a Background Check: Yes

Special Indications:Position subject to renewal based on availability of funds.