Tech Support Technician

UNIVERSITY OF OKLAHOM; Oklahoma City (OK); On-site; USD 28,000 - 29,000; Full time

Job summary

The University of Oklahoma's Center for Public Management (OU CPM) is seeking a technical support specialist to join the Abuse and Neglect hotline team in Oklahoma City. You will troubleshoot and resolve IT issues to support public service operations and protect vulnerable populations.

Requirements include a Bachelor's degree in Computer Science or Information Technology and at least 2 years of IT experience; equivalency to 72 months of experience may be substituted for the degree.

Qualifications

• Bachelor's degree in Computer Science or Information Technology.
• 2 years of experience in Information Technology or related experience.
• Equivalency/Substitution: Will accept 48 months of experience in lieu of the Bachelor's degree for a total of 72 months experience.

Responsibilities

• Technical support for the Abuse and Neglect hotline, troubleshooting and resolving IT issues in a timely manner.

Education

Bachelor's degree in Computer Science or Information Technology

Job description

Pay Range:Targeted salary $20.00 - $21.00 per hour, based on experience

Benefits Eligible:Yes

Work Schedule:Monday – Friday, 8:00 a.m. to 5:00 p.m.

Travel:May be required

Position Introduction:

Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. This position is technical support for the Abuse and Neglect hotline which troubleshoots and resolves IT issues in a timely manner.

If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.

Required Education and Experience:

• Bachelor's degree in Computer Science or Information Technology.
• 2 years of experience in Information Technology or related experience.

Equivalency/Substitution: Will accept 48 months of experience in lieu of the Bachelor's degree for a total of 72 months experience.

Hiring Contingent Upon a Background Check: Yes

Special Indications:

• Position subject to renewal based on availability of funds