Training Senior — Public Service Learning & Development

UNIVERSITY OF OKLAHOM; Norman (OK); On-site; USD 25,000 - 26,000; Full time

Job summary

The University of Oklahoma's Center for Public Management is seeking a Training Senior who will support the Training Supervisor in developing, delivering and evaluating learning for new Support Specialists and in continuing development for existing staff. This role matters for improving public service outcomes.

Join a team aimed at making a daily difference for Oklahomans, with regular daytime hours, potential weekend work, and the chance to contribute to training programs that shape frontline

Qualifications

• High School Diploma or GED required.
• Minimum 24 months call center or front-line customer service experience.
• Experience with Adult and Family Service Programs preferred.

Responsibilities

• Support Training Supervisor in developing learning for new staff.
• Deliver and evaluate training for ongoing staff development.
• Coordinate training materials and training schedules.

Skills

Call center experience

Customer service

Inbound phone support

Education

High School Diploma or GED

Job description

The University of Oklahoma's Center for Public Management is seeking a Training Senior who will support the Training Supervisor in developing, delivering and evaluating learning for new Support Specialists and in continuing development for existing staff. This role matters for improving public service outcomes.

Join a team aimed at making a daily difference for Oklahomans, with regular daytime hours, potential weekend work, and the chance to contribute to training programs that shape frontline