Public Service Training Analyst - Call Quality & Feedback

University of Oklahoma; Norman (OK); On-site; USD 28,000 - 29,000; Full time

Job summary

University of Oklahoma in Norman, OK seeks a Training Senior for the Center for Public Management (OU CPM) to monitor and evaluate calls, provide feedback, and document outcomes. Tasks include performing quality checks and audits of inbound/outbound contacts to ensure policy adherence and exceptional customer service.

Qualifications include a High School Diploma or GED and 18 months in data analysis, project coordination, or related experience.

Qualifications

• High School Diploma or GED required.
• 18 months experience in data analysis, project coordination, or related experience.
• Experience with call monitoring, evaluation, and documentation is preferred.

Responsibilities

• Perform call monitoring, evaluation, feedback and documentation.
• Conduct quality checks and audits of inbound and outbound calls and other electronic contacts to ensure policy adherence.
• Provide a high level of customer service and support to stakeholders.

Skills

Data analysis

Project coordination

Call monitoring

Education

High School Diploma or GED

Job description

University of Oklahoma in Norman, OK seeks a Training Senior for the Center for Public Management (OU CPM) to monitor and evaluate calls, provide feedback, and document outcomes. Tasks include performing quality checks and audits of inbound/outbound contacts to ensure policy adherence and exceptional customer service.

Qualifications include a High School Diploma or GED and 18 months in data analysis, project coordination, or related experience.