Trainee Client Experience Coordinator

Holman Enterprises; Mount Laurel Township (NJ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays, Bereavement, and Jury/D

Paid Pregnancy/Parental leave

Tuition Reimbursement

Job summary

Holman is seeking a Client Administrator for our Mt. Laurel, NJ location to serve as a primary point of contact for designated clients, handling inquiries and coordinating solutions.

You will manage end-to-end supply chain coordination, log inquiries, and host meetings with clients and vendors to review status, invoicing, and updates. A background in customer service and proficiency with Microsoft Office is required.

Qualifications

• 3–5 years of experience in customer service, account management, or retail preferred.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Demonstrated initiative, independence, and ability to multitask across client and departmental needs.
• Strong sense of ownership and accountability for decisions and outcomes.
• Ability to work collaboratively and build positive working relationships.
• Excellent verbal and written communication skills, including professional telephone communication and active listening.
• High school diploma or equivalent required

Responsibilities

• Receive and respond to customer and driver inquiries via phone and email in a timely manner.
• Coordinate with internal Holman departments to investigate issues and deliver closed-loop resolutions.
• Accurately log all inquiries, issue details, and resolutions within Holman systems.
• Provide regular status updates to clients on open items.
• Process fleet database updates, duplicate material requests, and activation/deactivation of fuel card PINs in accordance with client parameters.
• Update and audit client profiles and manage communications with third-party vendors.
• Serve as a dedicated, single point of contact for assigned client(s).
• Manage end-to-end process coordination for supply chain activities, including acquisition, delivery, and remarketing for a specific client.
• Host recurring meetings with clients, vendors, and internal teams to review topics such as order status, driver concerns, invoicing, and operational updates.
• Support additional duties and special projects as assigned.

Skills

Customer service

Account management

Retail

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Job description

Holman is seeking a Client Administrator for our Mt. Laurel, NJ location to serve as a primary point of contact for designated clients, handling inquiries and coordinating solutions.

You will manage end-to-end supply chain coordination, log inquiries, and host meetings with clients and vendors to review status, invoicing, and updates. A background in customer service and proficiency with Microsoft Office is required.