Client Services & Operations Administrator

holmanautogroup; Mount Laurel Township (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

Flexible Spending / HSA

Employee Assistance Program

401(k) with Company Match

Paid Time Off

Paid Holidays

Parental Leave

Military Leave

Tuition Reimbursement

Job summary

Holman is seeking a Client Administrator for our Mt. Laurel, NJ location to serve as the primary contact for designated clients.

You will handle inquiries, coordinate solutions, and maintain client profiles with a focus on accuracy and timely resolution. Responsibilities include coordinating with internal teams, logging inquiries, updating statuses, and hosting regular meetings with clients and vendors to review orders, invoicing, and operational updates.

Qualifications

• 3–5 years of experience in customer service, account management, or retail preferred.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Demonstrated initiative, independence, and ability to multitask across client and departmental needs.
• Strong sense of ownership and accountability for decisions and outcomes.
• Ability to work collaboratively and build positive working relationships.
• Excellent verbal and written communication skills, including professional telephone communication and active listening.
• High school diploma or equivalent required.

Responsibilities

• Receive and respond to customer and driver inquiries via phone and email in a timely manner.
• Coordinate with internal Holman departments to investigate issues and deliver closed-loop resolutions.
• Log all inquiries, issue details, and resolutions within Holman systems.
• Provide regular status updates to clients on open items.
• Process fleet database updates, duplicate material requests, and activation/deactivation of fuel card PINs per client parameters.
• Update and audit client profiles and manage communications with third-party vendors.
• Serve as a dedicated, single point of contact for assigned client(s).
• Manage end-to-end process coordination for supply chain activities, including acquisition, delivery, and remarketing for a specific client.
• Host recurring meetings with clients, vendors, and internal teams to review topics such as order status, driver concerns, invoicing, and operational updates.
• Support additional duties and special projects as assigned.

Skills

Customer service

Account management

Retail

MS Office

Organizational skills

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Job description

Holman is seeking a Client Administrator for our Mt. Laurel, NJ location to serve as the primary contact for designated clients.

You will handle inquiries, coordinate solutions, and maintain client profiles with a focus on accuracy and timely resolution. Responsibilities include coordinating with internal teams, logging inquiries, updating statuses, and hosting regular meetings with clients and vendors to review orders, invoicing, and operational updates.