Trainee - Client Administrator

Holman Enterprises; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401(k) plan with Company Match

Paid Time Off

Job summary

Holman Enterprises in Mt. Laurel, NJ is seeking a Client Administrator to serve as the primary point of contact for designated clients, handling inquiries and coordinating solutions across internal Holman departments.

You will log inquiries, update client profiles, manage end-to-end supply chain activities, and host meetings with clients and suppliers; 3–5 years in customer service or account management, plus proficiency in Word, Excel and PowerPoint, and strong organization are required.

Qualifications

• 3–5 years of experience in customer service, account management, or retail preferred.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Demonstrated initiative, independence, and ability to multitask across client and departmental needs.
• Strong sense of ownership and accountability for decisions and outcomes.
• Ability to work collaboratively and build positive working relationships.
• Excellent verbal and written communication skills, including professional telephone communication and active listening.
• High school diploma or equivalent required #LI-MG1 INDCS

Responsibilities

• Receive and respond to customer and driver inquiries (internal and external) via phone and email in a timely manner.
• Coordinate with internal Holman departments to investigate issues and deliver closed-loop resolutions.
• Accurately log all inquiries, issue details, and resolutions within Holman systems.
• Provide regular status updates to clients on open items.
• Process fleet database updates, duplicate material requests, and activation/deactivation of fuel card PINs in accordance with client parameters.
• Update and audit client profiles and manage communications with third-party vendors.
• Serve as a dedicated, single point of contact for assigned client(s).
• Manage end-to-end process coordination for supply chain activities, including acquisition, delivery, and remarketing for a specific client.
• Host recurring meetings with clients, vendors, and internal teams to review topics such as order status, driver concerns, invoicing, and operational updates.
• Support additional duties and special projects as assigned.

Skills

Customer service

Account management

Retail

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Holman is seeking a Client Administrator for our Mt. Laurel, NJ location to serve as a primary point of contact for designated clients, handling inquiries and coordinating solutions.

Key Responsibilities

• Receive and respond to customer and driver inquiries (internal and external) via phone and email in a timely manner.
• Coordinate with internal Holman departments to investigate issues and deliver closed-loop resolutions.
• Accurately log all inquiries, issue details, and resolutions within Holman systems.
• Provide regular status updates to clients on open items.
• Process fleet database updates, duplicate material requests, and activation/deactivation of fuel card PINs in accordance with client parameters.
• Update and audit client profiles and manage communications with third-party vendors.
• Serve as a dedicated, single point of contact for assigned client(s).
• Manage end-to-end process coordination for supply chain activities, including acquisition, delivery, and remarketing for a specific client.
• Host recurring meetings with clients, vendors, and internal teams to review topics such as order status, driver concerns, invoicing, and operational updates.
• Support additional duties and special projects as assigned.

Qualifications

• 3–5 years of experience in customer service, account management, or retail preferred.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Demonstrated initiative, independence, and ability to multitask across client and departmental needs.
• Strong sense of ownership and accountability for decisions and outcomes.
• Ability to work collaboratively and build positive working relationships.
• Excellent verbal and written communication skills, including professional telephone communication and active listening.
• High school diploma or equivalent required #LI-MG1 INDCS

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

Benefits

Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits: Regular Full-Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees. Temporary or Part-Time In geographic areas with statutory paid sick leave, part‑time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to: Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es). Misrepresent or embellish qualifications, skills, or experience Create false or misleading representations of identity (e.g., deepfakes or altered images/videos) Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact [e-mail] This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Headquartered in southern New Jersey since 1924, we are looking for talented employees worldwide to join our Great Place to Work® certified corporate culture and help drive another century of success.