Trainee - Client Administrator

holmanautogroup; Mount Laurel Township (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

Flexible Spending / HSA

Employee Assistance Program

401(k) with Company Match

Paid Time Off

Paid Holidays

Parental Leave

Military Leave

Tuition Reimbursement

Job summary

Holman is seeking a Client Administrator for our Mt. Laurel, NJ location to serve as the primary contact for designated clients.

You will handle inquiries, coordinate solutions, and maintain client profiles with a focus on accuracy and timely resolution. Responsibilities include coordinating with internal teams, logging inquiries, updating statuses, and hosting regular meetings with clients and vendors to review orders, invoicing, and operational updates.

Qualifications

• 3–5 years of experience in customer service, account management, or retail preferred.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Demonstrated initiative, independence, and ability to multitask across client and departmental needs.
• Strong sense of ownership and accountability for decisions and outcomes.
• Ability to work collaboratively and build positive working relationships.
• Excellent verbal and written communication skills, including professional telephone communication and active listening.
• High school diploma or equivalent required.

Responsibilities

• Receive and respond to customer and driver inquiries via phone and email in a timely manner.
• Coordinate with internal Holman departments to investigate issues and deliver closed-loop resolutions.
• Log all inquiries, issue details, and resolutions within Holman systems.
• Provide regular status updates to clients on open items.
• Process fleet database updates, duplicate material requests, and activation/deactivation of fuel card PINs per client parameters.
• Update and audit client profiles and manage communications with third-party vendors.
• Serve as a dedicated, single point of contact for assigned client(s).
• Manage end-to-end process coordination for supply chain activities, including acquisition, delivery, and remarketing for a specific client.
• Host recurring meetings with clients, vendors, and internal teams to review topics such as order status, driver concerns, invoicing, and operational updates.
• Support additional duties and special projects as assigned.

Skills

Customer service

Account management

Retail

MS Office

Organizational skills

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Job description

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman is seeking a Client Administrator for our Mt. Laurel, NJ location to serve as a primary point of contact for designated clients, handling inquiries and coordinating solutions.

Key Responsibilities:

• Receive and respond to customer and driver inquiries (internal and external) via phone and email in a timely manner.
• Coordinate with internal Holman departments to investigate issues and deliver closed-loop resolutions.
• Accurately log all inquiries, issue details, and resolutions within Holman systems.
• Provide regular status updates to clients on open items.
• Process fleet database updates, duplicate material requests, and activation/deactivation of fuel card PINs in accordance with client parameters.
• Update and audit client profiles and manage communications with third-party vendors.
• Serve as a dedicated, single point of contact for assigned client(s).
• Manage end-to-end process coordination for supply chain activities, including acquisition, delivery, and remarketing for a specific client.
• Host recurring meetings with clients, vendors, and internal teams to review topics such as order status, driver concerns, invoicing, and operational updates.
• Support additional duties and special projects as assigned.

Qualifications

• 3-5 years of experience in customer service, account management, or retail preferred.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Demonstrated initiative, independence, and ability to multitask across client and departmental needs.
• Strong sense of ownership and accountability for decisions and outcomes.
• Ability to work collaboratively and build positive working relationships.
• Excellent verbal and written communication skills, including professional telephone communication and active listening.
• High school diploma or equivalent required

#LI-MG1

INDCS

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Artificial Intelligence Statement

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