Traffic Operations Control Specialist

Iteris; Salem (VA); On-site; USD 52,349,000 - 56,482,000; Full time

Benefits offered by this job

401(k) matching

Generous Paid-Time-Off

Medical, dental, and vision coverage

Life insurance

Medical reimbursement plans

Disability coverage

Education assistance program

Job summary

Iteris is seeking a Control Room Operator (Traffic Management Center) to monitor real-time traffic, manage incidents, and coordinate dispatch in a fast-paced operations center. You will use CCTV, ITS, and data feeds to ensure safety and efficiency on the transportation network.

Responsibilities include incident detection, coordinating response, and providing accurate traveler information while maintaining calm under pressure and adhering to safety protocols.

Qualifications

• High school diploma or GED.
• Experience in operations, dispatch, monitoring, communications, or customer service roles preferred.
• Strong proficiency with computer systems and Windows-based applications.
• Ability to learn and operate ITS, traffic systems, and network-based technologies.
• Excellent written and verbal communication skills.
• Ability to remain calm and effective in high-pressure, real-time environments.
• Strong attention to detail and ability to manage multiple priorities simultaneously.
• Basic understanding of maps, roadways, and geographic navigation.
• Reliable, punctual, and flexible with scheduling (including nights, weekends, and holidays).
• Willingness to serve as essential personnel during emergencies.
• Experience with traffic operations, transportation systems, or roadway monitoring preferred.
• Familiarity with CCTV surveillance, signals, and control systems a plus.
• Background in incident management, dispatch, or emergency response a plus.
• Experience working in a control center or console-based environment highly preferred.

Responsibilities

• Monitor traffic conditions and roadway activity using CCTV, ITS, sensors, and data feeds.
• Perform continuous surveillance and system monitoring of transportation networks and signals.
• Detect, verify, and manage traffic incidents (e.g., crashes, stalled vehicles, congestion, roadwork).
• Initiate and coordinate incident response plans to minimize disruptions and maintain safety.
• Dispatch Safety Service Patrols, field technicians, and emergency responders using radio and communications systems.
• Operate a multi-system console environment, managing real-time data and network systems.
• Update and manage Changeable Message Signs (CMS) and traveler information platforms (e.g., 511).
• Provide accurate, real-time customer and traveler information to the public and stakeholders.
• Document incidents and operational activities using reporting and operations systems for tracking and analysis.
• Communicate and coordinate with internal teams, partner agencies, and external responders.
• Report system issues, equipment failures, and roadway hazards to appropriate personnel.
• Support emergency operations (e.g., severe weather, evacuations) and special event traffic management.
• Follow established policies, procedures, and safety protocols at all times.

Skills

Operations experience

Dispatch

Windows proficiency

ITS familiarity

Communication

Calm under pressure

Multitasking

Maps/navigation

Flexible scheduling

Emergency response

Control center experience

CCTV familiarity

Incident management

Control center environment

Education

High school diploma or GED

Job description

Iteris is seeking a Control Room Operator (Traffic Management Center) to monitor real-time traffic, manage incidents, and coordinate dispatch in a fast-paced operations center. You will use CCTV, ITS, and data feeds to ensure safety and efficiency on the transportation network.

Responsibilities include incident detection, coordinating response, and providing accurate traveler information while maintaining calm under pressure and adhering to safety protocols.