Traffic Monitoring Center Representative

ViaPlus; Anaheim (CA); On-site; USD 19,889 - 28,326; Part time

Job summary

ViaPlus in Anaheim, California, is seeking a Traffic Operations Center operator to manage real-time traffic conditions efficiently. The role involves coordinating with various agencies and analyzing traffic data to enhance safety and mobility.

The ideal candidate will have a high school diploma, knowledge of traffic operations, and effective communication skills. This position pays $17.50/hour with a schedule from Saturday to Wednesday, 5:00AM – 1:30PM.

Qualifications

• 1+ years of dispatching experience preferred.
• Experience in traffic operations or emergency response is a plus.
• Strong situational awareness and quick decision-making abilities.

Responsibilities

• Monitor real-time traffic conditions using surveillance and detection systems.
• Coordinate responses to traffic incidents with law enforcement and emergency services.
• Update dynamic message signs and traveler information systems.

Skills

Knowledge of traffic operations principles

Traffic control devices

Roadway safety practices

Effective communication skills

Ability to analyze traffic data

Proficiency in computer applications

Multitasking and prioritizing

Education

High school diploma or GED

Tools

Traffic management systems

CCTV monitoring

Incident management tools

Job description

About Us

Our Traffic Operations Center (TOC) application is designed to support real-time traffic management, enhance roadway safety, and improve mobility across the transportation network. Built with reliability and efficiency in mind, the platform integrates critical data, monitoring tools, and communication features into a single, user-friendly interface. We empower traffic professionals to make informed decisions quickly, respond effectively to incidents, and optimize traffic flow. With a focus on innovation and continuous improvement, our mission is to provide the tools needed to keep communities moving safely and efficiently.

Job Description

The Traffic Operations Center (TOC) is responsible for monitoring and managing real-time traffic conditions to ensure safe and efficient roadway operations. This role involves using systems to detect incidents, coordinate responses, and communicate with field personnel and partner agencies. The position requires strong situational awareness, quick decision-making, and effective communication under pressure. Overall, the TOC plays a critical role in maintaining mobility, enhancing safety, and supporting the traveling public.

• Monitor real-time traffic conditions using CCTV, detection systems, and traffic management software.
• Identify and respond to traffic incidents, coordinating with law enforcement, emergency services, and field crews.
• Manage and update dynamic message signs (DMS), lane closures, and traveler information systems.
• Analyze traffic data to support decision-making and improve traffic flow and roadway safety.
• Document incidents, actions taken, and system performance in logs and reports.
• Communicate effectively with internal teams and partner agencies.
• Ensure all operations follow established policies, procedures, and safety standards.

Compensation & Schedule

• Pay: $17.50/Hour
• Shift: 5:00AM – 1:30PM
• Schedule: Saturday – Wednesday

Preferred Qualifications

• Knowledge of traffic operations principles, traffic control devices, and roadway safety practices
• Experience with traffic management systems, CCTV monitoring, and incident management tools
• Ability to analyze traffic data and make timely, informed decisions in high-pressure situations
• Effective communication skills for coordinating with internal staff, field teams, and external agencies
• Proficiency in computer applications and real-time monitoring software
• Ability to multitask, prioritize, and remain focused in a fast-paced 24/7 operational environment
• Relevant or prior experience in traffic operations, emergency response, or dispatching is a plus

Education And/Or Experience

• High school diploma or general education degree (GED)
• At least one (1) year of dispatching experience preferred but not required.

Supervisory Responsibilities

• There are no supervisory responsibilities in this position.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.