TOC Operator [Salem, VA]

Iteris; Salem (VA); On-site; USD 52,349,000 - 56,482,000; Full time

Benefits offered by this job

401(k) matching

Generous Paid-Time-Off

Medical, dental, and vision coverage

Life insurance

Medical reimbursement plans

Disability coverage

Education assistance program

Job summary

Iteris is seeking a Control Room Operator (Traffic Management Center) to monitor real-time traffic, manage incidents, and coordinate dispatch in a fast-paced operations center. You will use CCTV, ITS, and data feeds to ensure safety and efficiency on the transportation network.

Responsibilities include incident detection, coordinating response, and providing accurate traveler information while maintaining calm under pressure and adhering to safety protocols.

Qualifications

• High school diploma or GED.
• Experience in operations, dispatch, monitoring, communications, or customer service roles preferred.
• Strong proficiency with computer systems and Windows-based applications.
• Ability to learn and operate ITS, traffic systems, and network-based technologies.
• Excellent written and verbal communication skills.
• Ability to remain calm and effective in high-pressure, real-time environments.
• Strong attention to detail and ability to manage multiple priorities simultaneously.
• Basic understanding of maps, roadways, and geographic navigation.
• Reliable, punctual, and flexible with scheduling (including nights, weekends, and holidays).
• Willingness to serve as essential personnel during emergencies.
• Experience with traffic operations, transportation systems, or roadway monitoring preferred.
• Familiarity with CCTV surveillance, signals, and control systems a plus.
• Background in incident management, dispatch, or emergency response a plus.
• Experience working in a control center or console-based environment highly preferred.

Responsibilities

• Monitor traffic conditions and roadway activity using CCTV, ITS, sensors, and data feeds.
• Perform continuous surveillance and system monitoring of transportation networks and signals.
• Detect, verify, and manage traffic incidents (e.g., crashes, stalled vehicles, congestion, roadwork).
• Initiate and coordinate incident response plans to minimize disruptions and maintain safety.
• Dispatch Safety Service Patrols, field technicians, and emergency responders using radio and communications systems.
• Operate a multi-system console environment, managing real-time data and network systems.
• Update and manage Changeable Message Signs (CMS) and traveler information platforms (e.g., 511).
• Provide accurate, real-time customer and traveler information to the public and stakeholders.
• Document incidents and operational activities using reporting and operations systems for tracking and analysis.
• Communicate and coordinate with internal teams, partner agencies, and external responders.
• Report system issues, equipment failures, and roadway hazards to appropriate personnel.
• Support emergency operations (e.g., severe weather, evacuations) and special event traffic management.
• Follow established policies, procedures, and safety protocols at all times.

Skills

Operations experience

Dispatch

Windows proficiency

ITS familiarity

Communication

Calm under pressure

Multitasking

Maps/navigation

Flexible scheduling

Emergency response

Control center experience

CCTV familiarity

Incident management

Control center environment

Education

High school diploma or GED

Job description

Iteris is looking for a Control Room Operator (Traffic Management Center) to play a critical, behind-the-scenes role, in ensuring safe and efficient travel across the transportation network. Working in a fast-paced, technology-driven operations control center, you will monitor real-time traffic and roadway conditions, manage incident response, and coordinate dispatch communications to support public safety. This is a mission-driven role where your work directly impacts highway safety, traffic flow, and emergency response operations.

What you will be doing:

• Monitor traffic conditions and roadway activity using CCTV, ITS (Intelligent Transportation Systems), sensors, and data feeds
• Perform continuous surveillance and system monitoring of transportation networks and signals
• Detect, verify, and manage traffic incidents (e.g., crashes, stalled vehicles, congestion, roadwork)
• Initiate and coordinate incident response plans to minimize disruptions and maintain safety
• Dispatch Safety Service Patrols, field technicians, and emergency responders using radio and communications systems
• Operate a multi-system console environment, managing real-time data and network systems
• Update and manage Changeable Message Signs (CMS) and traveler information platforms (e.g., 511)
• Provide accurate, real-time customer and traveler information to the public and stakeholders
• Document incidents and operational activities using reporting and operations systems for tracking and analysis
• Communicate and coordinate with internal teams, partner agencies, and external responders
• Report system issues, equipment failures, and roadway hazards to appropriate personnel
• Support emergency operations (e.g., severe weather, evacuations) and special event traffic management
• Follow established policies, procedures, and safety protocols at all times

What you need to be successful in this role:

• High school diploma or GED
• Experience in operations, dispatch, monitoring, communications, or customer service roles preferred
• Strong proficiency with computer systems and Windows-based applications
• Ability to learn and operate ITS, traffic systems, and network-based technologies
• Excellent written and verbal communication skills
• Ability to remain calm and effective in high-pressure, real-time environments
• Strong attention to detail and ability to manage multiple priorities simultaneously
• Basic understanding of maps, roadways, and geographic navigation
• Reliable, punctual, and flexible with scheduling (including nights, weekends, and holidays)
• Willingness to serve as essential personnel during emergencies
• Experience with traffic operations, transportation systems, or roadway monitoring preferred
• Familiarity with CCTV surveillance, signals, and control systems a plus
• Background in incident management, dispatch, or emergency response a plus
• Experience working in a control center or console-based environment highly preferred

Iteris anticipates paying $19.00 for this role.

What's in it for you:

• 401(k) with immediate matching and no vesting period
• Generous Paid-Time-Off benefits
• Comprehensive medical, dental, and vision coverage
• Life insurance
• Medical reimbursement plans
• Disability coverage
• Education assistance program

Iteris, Inc. is a provider of smart mobility infrastructure management solutions and part of the Almaviva Group businesses serving the transportation and logistics industry. Iteris' cloud-enabled solutions help public transportation agencies, municipalities, commercial entities, and other transportation infrastructure providers monitor, visualize, and optimize mobility infrastructure to make mobility safe, efficient, and sustainable. As a pioneer in intelligent transportation systems technology, Iteris' advanced detection sensors, mobility and traffic data, software-as-a-service offerings, and consulting services represent a comprehensive range of mobility infrastructure management solutions that serve customers in the United States and internationally. For more information, visit Iteris' website at www.iteris.com.

The Almaviva Group designs, implements, and manages advanced technological solutions and systems and related logistics structures for companies and public administrations operating in a variety of sectors, including, but not limited to, transport, logistics, agriculture, digital health, defense and security, energy, utilities, financial services, industry, telecommunications, and media. For more information, visit Almaviva's website at www.almaviva.it.

Iteris, Inc. is an affirmative Action and Equal Employment Opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law. Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. A valid driver's license may be required based on essential duties.