Trading Floor Desktop & IT Support Specialist

TechDigital Group; Boston (MA); On-site; USD 85,000 - 110,000; Full time

Job summary

TechDigital Group is seeking a senior IT Desktop Support professional to provide on-site front-office and trading-floor desktop support in Boston. You will work with portfolio managers, traders, and research teams to ensure stable trading and research workflows.

Responsibilities include VIP/white-glove support, incident management with ITSM tools like ServiceNow or Jira, and end-to-end issue resolution during market hours.

Qualifications

• 4–8 years in IT Desktop Support or Trade Floor Support within Asset Management or Financial Services
• Experience supporting portfolio managers, traders, and research teams
• Exposure to market-sensitive, time‑critical environments

Responsibilities

• Provide dedicated on‑site desktop support for front‑office users including portfolio managers, traders, research analysts, and sales teams.
• Deliver desk‑side support during market hours, ensuring minimal disruption to portfolio decisions and trade execution.
• Support time‑critical incidents aligned to market cycles.
• Take end‑to‑end ownership of issues, ensuring rapid resolution in high‑pressure, revenue‑impacting situations.
• Coordinate with cross functional IT teams for priority issue resolution
• Support for back‑office users and new joiner onboarding process.
• Provide VIP/white‑glove support to senior stakeholders such as portfolio managers and fund managers.

Skills

Windows desktop support

Multi-monitor setup

Infrastructure basics

Tools

ServiceNow

Jira

Job description

TechDigital Group is seeking a senior IT Desktop Support professional to provide on-site front-office and trading-floor desktop support in Boston. You will work with portfolio managers, traders, and research teams to ensure stable trading and research workflows.

Responsibilities include VIP/white-glove support, incident management with ITSM tools like ServiceNow or Jira, and end-to-end issue resolution during market hours.